1 Reply Latest reply: Sep 26, 2013 10:22 AM by ks77 RSS

Rewards When Not Booking thru Marriott

ns0001 Member
Currently Being Moderated

I don't know if anybody has the same gripe as me. I stayed at a Courtyard in Torrance, California  for 10 days with my family in August. I paid over $2,100 to Marriott. I was rejected for I rewards because a used a booking service (it was complicated since I needed 10 days while in California). When I checked in they said they had my rewards number and didn't say there was a problem. So when I got home I looked for the points and there were none so I requested the points and submitted my bill. I got an email rejecting the points. This is utter BS.

 

You book an airline, whether through a travel agent, a service like Kayak or Priceline and you still get the points. No questions asked. I do travel for both business and personal reasons and I've never encountered this before.

 

I will have to think long and hard before I use a Marriott again.

 

Please take note of this before staying at a Marriott.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Rewards When Not Booking thru Marriott
    ks77 Gold 23 Reviews
    Currently Being Moderated

    It does sound lousy but it is in the Marriott T&C.

     

     

    https://www.marriott.com/rewards/terms/earning.mi

     

    • Rooms booked through third party online retailers, such as Expedia.com, Orbitz.com, Travelocity.com, Hotels.com, Booking.com, Priceline, etc. as well as rooms booked through any other 3rd party online retailers that require pre-payment are not eligible for Points or Elite night credit. Wholesale packages and series tours are not eligible for Points or Elite night credit regardless of booking source.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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