I don't know if anybody has the same gripe as me. I stayed at a Courtyard in Torrance, California for 10 days with my family in August. I paid over $2,100 to Marriott. I was rejected for I rewards because a used a booking service (it was complicated since I needed 10 days while in California). When I checked in they said they had my rewards number and didn't say there was a problem. So when I got home I looked for the points and there were none so I requested the points and submitted my bill. I got an email rejecting the points. This is utter BS.
You book an airline, whether through a travel agent, a service like Kayak or Priceline and you still get the points. No questions asked. I do travel for both business and personal reasons and I've never encountered this before.
I will have to think long and hard before I use a Marriott again.
Please take note of this before staying at a Marriott.
Rooms booked through third party online retailers, such as Expedia.com, Orbitz.com, Travelocity.com, Hotels.com, Booking.com, Priceline, etc. as well as rooms booked through any other 3rd party online retailers that require pre-payment are not eligible for Points or Elite night credit. Wholesale packages and series tours are not eligible for Points or Elite night credit regardless of booking source.