2 Replies Latest reply: Sep 22, 2013 12:18 PM by tenorfach RSS

New member and missing reservation

tenorfach Member 1 Reviews
Currently Being Moderated

Hi there,

 

Just after a bit of advice really - recently booked the Auruo in Moscow via a travel agent and subsequently joined the Reward scheme, but cannot find my booking on the Marriott system, despite having the Marriott reservation number.

 

Just a bit mistified and any help/advice would be appreciated.

 

Also am missing an email addy to the hotel directly only got one for sales and not received a reply from them.

 

Thanks much

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: New member and missing reservation
    pingreeman Platinum 1 Reviews
    Currently Being Moderated

    Booking via travel agent is NOT a guarantee that a) you will see a reservation within the Marriott website, b) earn points/nights for your stay. This is because travel agents (like some of the "discount sellers" such as priceliine.com, hotels.com, etc.) offer rooms through brokers (bulk-buyers) who have no agreement with Marriott to also offer points/nights on such discounted fares.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: New member and missing reservation
      tenorfach Member 1 Reviews
      Currently Being Moderated

      Thank you for your reply.

       

      Anyone from Marriott support intending to supply me with an email address to the hotel, please??

       

       

      Thanks

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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