We will be staying across town tomorrow night as a quick little getaway and since we've most likely lost the platinum arrival gift (maybe at this place we'll get it) I thought I'd send the Virtual Concierge a request for a bottle of wine and some fruit to be in the room when we arrive at check-in time or just before. Here is the message I received in return:
|Because you're within 24 hours of arrival, we won't be able to take your requests with this form, but you can call the hotel directly with any request.|
Well it isn't within 24 hours of arrival as check-in time is 4 P.M. and it was just after noon today when I sent the request. This is the first time I've seen this and I've used the Virtual Concierge many times a day before arrival outside of the 24 hours from check-in.
My questions are, how many of you out there in MI land use the Virtual Concierge and for what type of services have you requested? How often when you've requested something has the hotel failed to deliver?
I used the virtual concierge once before, last month at the Detroit Airport Marriott. I checked in on my app and it was just the same as a normal check-in. I didnt receive anything extra, it was a good stay but nothing different or better than I always receive at Marriott. I really have yet to see any added benefit from the VC.
I have only one experience with the VC and it was here in Ok at the Renaissance. I asked for one of their mini-fridges and an ice bucket and both were in room when we checked in. I used the VC at the Orlando JW Grand Lakes for next week and again asked for mini fridge in my room and for best possible lakeview room to see the fireworks on the lake Labor Day. I will let you know how that comes out when I return.
I use it almost exclusively for early arrival (remember when that used to be part of our profile?) and an occasional side of the property request (meaning view). Since only my wife and I are involved and we're out and about, I seldom need any additional space. If anything resembling a human responds, I promptly write back thanking them for their efforts (successful or not) and tell (warn ) them I'll see them soon (adding the human touch often increases the quality of my stay, since for the most part, associates want to satisfy their customers).
After you make a reservation and get the confirming email.....scroll down a bit and you'll see a section that has this Virtual Concierge. Click on the link and send in your requests.
I'm pretty sure it's only available at Full Service properties. I used it for China, St Louis, and Charlotte in the last few months. Worked like a charm.
CORRECTION....The Virtual Concierge does not show up on the confirmation email..it shows up on the "reminder of your upcoming stay" email....Thanks to IAHFLYR for catching this mistake.
painedplatinum Just checked the confirmation email for my upcoming stay at the Marriott in Panama next month - didn't find any such link.... I'm guessing I was singled out because I complained about the Renaissance Freaky Doors contest (or something like that).... Alas....
The virtual concierge I am referring to will be in the reminder of your upcoming stay that should appear in your email 7-8 days ahead.
I just got my email reminder from our hotel in PDX for Labor Day weekend......they've always given a personal reply after I ask for a special item or two or early check-in, we love the https://www.marriott.com/hotels/travel/pdxct-portland-marriott-city-center/.