8 Replies Latest reply: Jan 12, 2017 9:10 AM by dinahm RSS

Booker Beware?

katiepatiepooh Silver
Currently Being Moderated

We booked our trip on the Vacations by Marriott website (linked from the Marriott website) and were told that we would not receive credit for our stay. 

 

After my husband (an annual Marriott Gold Rewards member) called Customer Care and I (an annual Marriott Silver Rewards member) emailed Customer Care, this is what we received:  "Marriott Rewards has tried to give members some of the options that they have requested.. Many of these have been 'outsourced' to a third party, car rentals, cruises, and Vacations by Marriott|. The internet site for these vacations, have Terms and Conditions as follows:

 

Vacations by Marriott Terms and Conditions

 

Marriott International Inc?. (“Marriott”) and its affiliates (collectively, the “Company”) have engaged Switchfly Software, Inc/. (“Switchfly”), a third party provider, to host the Vacations by Marriott Purchase Program (the “Program”) website, a private label airline ticket, hotel and rental car purchase web site (the “Site”),.

 

I am sorry that you were not happy with your earnings from your Vacations by Marriott.."

 

Basically they told me that booking with Vacations by Marriott is no better than booking with Expedia or Priceline -- only it costs more. The Vacations by Marriott site says "book with confidence," "earn Marriott Rewards," and also contains the Marriott trademarked logos; but somehow they claim they are NOT Marriott operated.  I tried to follow-up with the Customer Care Rep for more information over a week ago with no response.

 

Does anyone have advice on how to correct the situation?  We are not asking for any special comps; we just want the credit for the nights we stayed at the Marriott property.

 

The lesson we learned: Save the time, money, and frustration...DO NOT BOOK WITH VACATIONS BY MARRIOTT!

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Booker Beware?
    iahflyr Platinum 26 Reviews
    Currently Being Moderated

    katiepatiepooh,

     

    Sorry to hear of your frustrating booking and results.  I know nothing about any third party booking stuff and am now very glad I don't use them or even know about them.

     

    Is there any way to cancel your trip without penalty and book it using the websites for each segment of the vacation you want (ie., Marriott.com, Delta.com and so on)?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Booker Beware?
      katiepatiepooh Silver
      Currently Being Moderated

      Thanks for the recommendation, IAHFLYR, but we learned all of this a week after we returned home from our vacation.  We knew that Priceline and Expedia were third party sites and not to expect nights credited to our annual accrual for them; but we are definitely spreading the word now to all of our friends (and our friends' friends on social media) that Vacations by Marriott is a travel-website shell game.

       

      Katiepatiepooh

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Booker Beware?
        iahflyr Platinum 26 Reviews
        Currently Being Moderated

        Oh, so sorry!

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Booker Beware?
    thor Gold 13 Reviews
    Currently Being Moderated

    Wow.  Good to know!  This is why I'm glad I read discussions here in insiders.  I was just going through Vacations by Marriott for my next year vacation.

    I'm sorry to hear about your experience Katiepatiepooh but thank you for posting it so others can be aware.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Booker Beware?
      katiepatiepooh Silver
      Currently Being Moderated

      I don't like to give negative feedback or take business from people, Thor; however, I think this is an unfair and under-publicized practice of Marriott's.  So if I've helped other would-be consumers know-before-they go, our frustrating experience has a silver lining.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Booker Beware?
        skiadcock Platinum 4 Reviews
        Currently Being Moderated

        The silver lining is that you are sharing it with others so they won't be led astray by the definitely misleading info (the 19th question  says it, really? give me a break Marriott).  I will definitely not book a Vacation by Marriott now that I know this.  Thanks for sharing your lesson learned katiepatiepooh.

         

        Cheers.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Booker Beware?
    katiepatiepooh Silver
    Currently Being Moderated

    And not to put too fine a point on this endless frustration, but I received this email today (PLEASE NOTE THE LAST SENTENCE):

     

         Marriott's Endless Summer: Resort Credits and Upgrades!

         It's your turn to enjoy a relaxing summer vacation. Save big with this great summer vacation package at fabulous Marriott resorts from Hawaii to Florida and everywhere in      between.  It's not too late to book that summer vacation trip you've been dreaming of. Book this fantastic summer package promotion and save big today! You must book this      limited time offer by 9/25.

         Your Endless Summer package with Vacations by Marriott includes*:

    • $50 or $100 nightly resort credit
    • Room or view upgrade on check-in

         And remember, Vacations by Marriott is the only place you can book a complete vacation with airfare and earn Marriott Rewards® points!

     

    I did not add the bold or underline feature.  But perhaps they should add "...points, but no credited nights."

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Booker Beware?
    dinahm Gold
    Currently Being Moderated

    I had a similar experience (NIGHTMARE)

    The charge on my Marriott Rewards Visa shows El*VBMarriott and the toll free number is somewhere in the Caribbean!

    Also the hotel in Mexico (JW Marriott Los Cabos Resort) said the actual reservation was made by Expedia.  So I have been trying to straighten this out for two weeks.  Marriott says it's Expedia problem and Expedia says it's Marriott's problem.  We got NEW Credit card numbers because there was no way of knowing who got our credit card number!

    Trying to get the charge reversed.  Chase bank is looking into this AND I reported them to the Attorney General's office in Washington state.  They are investigating these crooks!  They charge your card in the US the toll free number is somewhere in the Caribbean and they put me on hold twice for 20 minutes, then 30 minutes.  The staff at the hotel were nice enough to tell me the email address of the travel agency and they have a bogus email address!  They probably change their email address and phone numbers more often than they change their underwear!

    The woman I spoke to in Omaha at Marriott Rewards told me that Vac's by Marriott is somehow loosely associated with Marriott.com, she gave us 10,000 rewards points and it does not look like we will ever see the other 5000 they promised.  AND on the confirmation the phone number listed for the hotel is bogus.

    Marriott has some explaining to do and they still have not responded to the complaint through the attorney General's office,  Expedia is looking into it and seems to be on the ball.  If this does not get resolved I am getting an Alaska Airways Visa card to replace my Marriott Rewards Visa AND staying at other resorts.  Here is information on the Washington Attorney General's Website that helped me to decide to contact them:

     

    The Better Business Bureau and the Federal Trade Commission offer the following five clues you might be the victim of a travel sweepstakes scam:

    • Do you have to make a purchase or send a "service fee" to receive the prize? Legitimate sweepstakes never require you to make a purchase or pay a fee to claim your prize.  Never give out your credit card or bank account number over the phone, or send wire transfer or money orders in order to claim a prize.
    • Is it hard to tell who is giving you the prize? Sponsors of legitimate contests or sweepstakes clearly identify themselves. They also provide a phone number or address you can use to request removal from their mailing list.
    • Are the terms of the promotion are nowhere to be found? Legitimate contests and promotions will include a lot of disclaimers, terms, and conditions, including rules and odds of winning.
    • Did you receive a bulk-rate postcard or flyer? It's a no-brainer, but if you truly won a big prize, you likely would not be notified by bulk-rate mail.
    • Is the promoter using a well-known brand-name to add legitimacy? It's illegal for a promoter to misrepresent an affiliation with — or endorsement by — a government agency or other well-known organization, airline, cruise line, or other company.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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