1 Reply Latest reply: Aug 6, 2013 11:05 AM by laurac RSS

Fairfield Inn - Charlottesville VA - Excellent Staff

kroywen Gold 11 Reviews
Currently Being Moderated


I nominate Missy Murphy & Debbie Brown for the Spirit to Serve Award.    They represent the type of service Marriott wants to be known for.


We needed a stopover going from West Virginia to Hampton Roads and Charlottesville was midway.     Decided on this Fairfield Inn because of location, price and amenities (pool, breakfast, lobby coffee).  Room was average, but very clean and well maintained.   Complimentary breakfast was average, but with enough healthy choices to be welcome,

However it was the staff that was exceptional -- after checking out and driving halfway we discovered that electronics had been left behind.   I phoned the front desk attendant, Missy Murphy, and explained and asked that housekeeping check for it.       She phoned me back 15 minutes later saying it had been found and that they would ship it out to my home address.     I thanked her & asked her to thank the housekeeper who found it,   She said it was the Manager, Debbie Brown, whom she asked to go to the room and look. She was the one who found it.    Excellent management decision and skills, Missy.      Thank you

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
Charlottesville, Virginia, USA Fairfield Inn By Marriott Fairfield Inn & Suites Charlottesville North
  • Re: Fairfield Inn - Charlottesville VA - Excellent Staff
    laurac Marriott Associate
    Currently Being Moderated

    Greetings, kroywen, On behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate this Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.

    Best,

    Laura & The Marriott Rewards Insiders Team

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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