I have a Marriott Premier credit card that comes with a free night each year. The award is good for 6 months based on my anniversary date. Since my date is in Sept I always have to use my reward between Sept and March. This is inconvenient since I travel in the spring and summer. I tried to find a customer service or retention representative that could fix this issue(maybe switch my anniversary date to Apr so the reward is good Apr-Sept instead) but have had no luck. The most common suggestion I have received from Marriott representatives is to cancel my card and apply again in Apr so i can change the Anniversary date. This doesn't seem to me to be an efficient technique or the best way to treat a customer(go away and fix it yourself) and I was wondering if anyone could help or had a better suggestion.
I was under the impression that alot of us here on MI have called customer serivce and have been able to extend the expiration dates of free night certs. I am not 100% sure the CC free night cert can be extended but I have heard of others having success in calling and having expiration dates extended on certs.
I recently have had a good experience in requesting an extension on a prior certificate promotion. it took a little work and I did lose my cool (sorry Marriott CS representative), but Marriott did come through to assist me. I don't always wait unitl the last minute to book/use certificates - and I should be more diligent going forward. But, always good to know that the folks on the phone really do try and can occasionally make an exception. Not always.
Hi jeffc. I have the same issue each year in using my anniversary night as my anniversary date is similar. Call Marriott Platinum line and tell them your plight and that there is just not a way to use the free night. They have extended mine every time. The trick to this (told this by Plat. representative) is to wait about 2 weeks prior to expiration and call to have it extended. I have found that it has worked for me three times now. I hope it works for you as well. I also asked to have my last certificate upgraded to cat 5 to match the new category upgrades from May and they did that as well.