2 Replies Latest reply: Aug 6, 2013 10:56 AM by laurac RSS

Spirit to Server Nomination - Mimi @ Marriott Courtyard in Federal Way, WA

malcolmoneal Silver
Currently Being Moderated


Good Evening - I had one of the most pleasant evening hotel meals that I wanted to brag about.  Mimi the  dining attendant makes one great veggie patty melt and bartender.  More importantly, a warm and hospitable service-driven employee.    While sitting outside on the patio for an evening meal, she was extremely attentive and a great conversationalist.   I now know all about the local park where I will take my morning run tomorrow (as well as the fact the salmon are running here!).    If we lived here, I would actually bring my family here for a meal if I knew Mimi was working.   The service was that good to make it a family outing!

 

I was also able to share this directly with the Operations Manager who was onsite this evening and also wanted to nominate Mimi for a Spirit of Service award as I believe her attitude that I experienced tonight is her everyday performance.  This is an "A-Team" in terms of service orientation, truly a team that understands the difference of serving people though "hotel-ing" versus "hotel-ing" in order to provide a service. 

 

Best Regards,
Malcolm O'Neal, malcolmoneal@hotmail.com

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  • Re: Spirit to Server Nomination - Mimi @ Marriott Courtyard in Federal Way, WA
    laurac Marriott Associate
    Currently Being Moderated

    Greetings, malcolmoneal, On behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate this Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.

    Best,

    Laura & The Marriott Rewards Insiders Team

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Spirit to Server Nomination - Mimi @ Marriott Courtyard in Federal Way, WA
    laurac Marriott Associate
    Currently Being Moderated

    Greetings, malcolmoneal, Thank you again for helping to acknowledge this associate and their outstanding service! As a result of your nomination, this associate has been selected to receive the Marriott Spirit to Serve award. Associates are honored to hear that they exemplify the values instilled by JW Marriott, and it means more knowing the recognition came from you, our valued guest.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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