First they eliminate the E135 Reward...then the hocus-pokus with Platinum arrival gifts ...the reality is that our points
are worth much less than in the past - our perks are significantly reduced - upgrades (depending upon the hotel) are
a total fabrication - often saying none are available (especially at resorts) when you can book them on line for
revenue nights ....and then to add insult to injury - these for me have been one or two night stays where the level of
room is clearly available.
I truly feel that Marriott has lost the emphasis on customer loyalty and appropriate rewards....so much so the I have
asked for and received a tier match from Hyatt and Hilton....fewer nights to achieve the same or greater level of guest
appreciation....The Platinum arrival wine (rot-gut) is not even sold in the Outback Steakhouse - no less a quality restaurant.
Hyatt give you a choice of 2 airport size bottles of top shelf liquor upon arrival...a truly nice way to relax!
Get with the program Marriott....Your properties are becoming dated - your shampoo - conditioner - and lotion went out
of style in the 80's....
LOVE US OR WE'LL LEAVE YOU!
AND THIS FROM A VERY DISAPPOINTED LIFETIME PLATINUM
Yes, there are a lot of loyal Marriott folks who are (and continue to be) upset by the ending of the $1000 in Marriott cheques for 135,000 points. Now, I think it has been replaced with a $1000 gift card for over 200,000 points or some other ridiculously high amount of points. Another stick in the eye to the loyal member base.
$1000 gift cards now go for 255,000 points (man, if this had been a stock we all had invested in, there'd be a lot less complaining on this forum ).
tef, would you kindly drop me a note with a couple of your restaurant picks for Indianapolis - I'm at the JW in September - thank you
i gave some of my remaining certificates to a client to use at an Autograph Collections hotel in Tallahassee. i had stayed there before and used them for my room and dinner. Hotel told client they do not accept the certificates and they expired before my client could try to use them at another marriott property. i was totally embarrassed and then pissed that $300 in certificates went unused. I have about 20 remaining that exp end of year - will be using them on my next vacation. too bad i lost out on $300 of these babies. Already missing these great rewards........
While you're discussing the dilution of benefits, add the room/bed type guarantee to the list.
Check this thread, post # 8 onwards.
Well, it seems like Marriott is listening, at least much of the time.... The question is what that means...
Just my two cents, for better or worse....
Wow, just saw the new JD Powers survey results on hotels.
Ritz Carlton is on top for luxury but the next time Marriott appears is extended stay with TownPlace Suites!
YIKES - Marriott IS my favorite brand so I am shocked to not see FS Marriott, RI, Renaissance, etc. not winning a spot.
I have never participated in this survey so I don't know what is asked. Responses are, they say, from 68,700 guests.