2 Replies Latest reply: Jul 17, 2013 2:50 AM by mendocr RSS

Q about credit for nightly stays...

jeb13 Platinum 4 Reviews
Currently Being Moderated


Not trying to get something for nothing, just trying to get clarification on accruing credit for stays. 

 

A co-worker and I arranged to stay in a Marriott Courtyard for 3 nights last month; we had the client direct bill the room to themselves, saving us the step of invoicing them, etc.  The hotel had our (Gold) Rewards numbers and provided free Wi-fi as a benefit thereof.  I noticed afterwards that no credit was ever assigned to my Gold account so made inquiry of the 1-800 Rewards Desk.  A very nice young lady made inquiry on my behalf and after a few days advised that after talking to the hotel (in the Caribbean), teh position the hotel took was that since the account was direct billed to a 3rd party, "...no points are assigned [to me]."  I get that and and can apprecite the logic that since I did not pay anything out of pocket, I should not get any points based on the cost of the room. 

 

But I kind of got lost in the maze and neglected to ask her furtherabout the actual reason for my inquiry:  I am, like everyone else, trying to maintain my elite status and am trying to attain the 50 night requirement again this year.  My thinking was and is that since I did stay there, I should be entitled to the 3 nights' credit toward my elite status.  Am I wrong?  I'll certainly appreciate any clarifying responses.  I am not seeking exception to the rules, I just need to better understand the rule and at this point am a bit confused.  In some ways, asking makes me feel like a beggar and I begin to ask myself if the quest for renewal is worth it or not in the face of such rigidity.  Thanks for any thougths you might have.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Q about credit for nightly stays...
    skiadcock Platinum 4 Reviews
    Currently Being Moderated

    The hotel & agent was correct, and you learned a hard lesson (although early enough in the year to find some cheap stays to hit your 50).  With direct bill to client you do not get stay/night credit.  However, you do get status bennies (ie, Gold), which you received.  Next time pay the bill & invoice the client.

     

    Cheers.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Q about credit for nightly stays...
      mendocr Member
      Currently Being Moderated

      My experience has been that even if you book Marriott Hotels using your rewards points the night stays do not get credited to your account.  I travelled to China for 12 nights and stayed at Marriott Hotels using my rewards points but none of the nights were credited to my account.  This I feel is unfair because these reward points come to me via my 2 vacation weeks I own at Marriott, France.  If reward nights are not credited to the members then how can one attain the status of Elite member of Marriott Rewards Program?  I have 600,000 points but still not a gold or Elite member.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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