I'll be the first to chime with "it sucks, I hate it, put it back, fix it...."
It wasn't broken, why change it and without warning.
Oh and by the way, can someone show me how to find the link to the Insiders page? I could ONLY find it via the site map, it was not in any place I have had it before, its not readily available so was that a "oopsss" by the Marriott.com team or is there something we haven't been told about the insiders pages (I'm assuming the first)
Agree with you!
When I went on the Marriott site to find MI, I honestly thought it had "Been done away with"! I do believe that this site "Will not be around in the future"!
I made a reservation for an upcoming trip to Cleveland, and luckily saw "See what Insiders have to say".
This is really a "Step back", it is really time consuming to try to find this site, and I think many people will give up!
Just my opinion?
yep, exactly. If I wasn't already aware of the insiders pages, I would not have ever found it on the site that I'm presented with at marriott.com right now. If that site design is pushed out globally to everyone, the insiders will take a hit in participation without question.
Hi Zukracer - thanks for the screenshots and concern! You can always reach Insiders directly at www.marriottrewardsinsiders.com but that doesn't help those that don't know about the community. I'll also see about renaming the footer link to Insiders as "Members" is hardly the best label to link here. Happy Friday!
I can also add that this is a limited test - so it's not fully baked and not everyone will see it.
Yes, I do see the members link now, which is sorta misleading but the sucko part is that it doesn't automatically log me into the Insiders page. If I come from the site map it does and when I used to click the link in my "useful links" area it did.
I think more over, why weren't we at least given a heads up on it? Allowed to beta test it or is this the beta test? Was it an oversight or are the two sites just that disconnected? I understand that change is inevitable and always happening but I sure wish folks would realize that if its not broken or if its not going to significantly increase productivity or reduce processing load on the servers, leave things well enough alone. This looks like someone in the marketing department got a wild hair somewhere and decided "oh well its looked the same for a few months, lets change it again". One other bit o feedback I would have provided had we been able to beta test it: Its too gray/black. Marriott has a lot of colors in their properties, can we at least have some on the web page?
I saw it and don't like it. Why is Marriott paying someone to change something that's not broken? On my computer with Windows Vista, everything still looks the same. But on my computer with Windows 7 or 8, I forget which one, the marriott site is totally different. And the only way I found Insiders from the Marriott home site was to click on Members all the way at the bottom of the screen...had to scroll down quite a ways to even see that and then just got lucky that it took me to Insiders. But then I had to sign into Insiders all over again. And as for going straight to insiders...I don't like that. I want to be able to go to the Marriott homepage and have an easy to get to, recognizable link straight to Insiders, otherwise it's not worth the trouble. Tell whoever comes up with the brilliant ideas that not everybody who looks at this site is as smart as they are about navigating a computer. Thank you.
I agree completely. I had finally figured out how to navigate the previous website and now they change it again. There isn't even a login on the initial view. I had to click on Rewards to login. The website designers must have previously worked for Microsoft designing the windows updates
I had been traveling and had not been on Insiders for a while. The changes are awful. I can't imagine that they were made by anyone with an ounce of experience in marketing. I hadn't been a frequent contributor, but followed the discussions quite often. I am sorry to say it, but this feels like the death throes of the site to me.
I don't like the new site either. While it's visually cleaner and a little nicer, it's navigation is awful, and yes the Insider link being renamed like that is very misleading. I though the link was gone entirely before I read this thread.
What never fails to irritate me, though, is the fact that I'll often try to login directly through Insiders, but they I'll get redirected to the marriott.com page to login there, then have to login again on Insiders. What's the use of SSO if it isn't going to work right? The new marriott.com just compounded the problem for me...
I am with all of you. I "hate" it.
The old site finally came back and this is the first that I have been on Insiders. I never found it with that horrible replacement.
I would do a search and then try another and it would keep the old, the problems went on and on. Don't bring it back.
There are things with the last update that I hate too. It seems that everytime they change it, it is worse.
Totally agree that I do not like the new format. The original has returned to me this morning.
I did finally find the Insiders link on the other, but that's probably because I'm a computer geek!
My immediate reacation was that corporate was a bit annoyed with us Insiders and wanted to make it more difficult to find. Possibly on the way to shutting the site eventually. It certainly wouldn't be inviting for any new user to find this site.
I have tried to sign in five different times (within a 15 minute period) and got five different screens - none of which allowed me to access my account (Reservations, points etc). I called plat line to confirm my points and reservations were still there and yes they were and they informed me they had gotten several similar calls (a few mentioned it on flyertalk as well). I even went with what I got - book a room and when I entered the info I was just taken to a blank grey screen.
So, seeing this post I signed in and it took me directly to my Marriott account rather than straight to Insiders as it had thousands of times before. After banging around the new and improved Marriott site (which I'll probably never see again) for 3 or 4 minutes I finally found Insiders and here I am. I'm sure you won't hear from me again, because I'll never hit the same combination of events (it's like when you forget whether the dead bolt is locked or not!). I'm with you guys in spirit, if nothing else.
Those are like the problems I've been having. Sometimes I get screens that don't even have a place to sign in. So exasperating and then some people answer that they've had NO problems. Why even go to a sight that expresses the problems people are having if you're not having any?
HELP!?!?!?!? I'm having a Twilight Zone experience with the new website.
I'm trying to book (investigate, compare) a room in New York City, and the web page is fighting me tooth and nail. It keeps giving me (all of) New York - egads - or Brooklyn (although that's not what I typed in).... Here's what it's giving me (sometimes), in addition to suggesting hotels in Albany, etc....
p.s. I know I'm a geezer, but I'm no Luddite, and I think I've established my NYC hotel street cred - NYC - Market Pricing - argh,this is maddening!!!!
p.p.s. For whatever reason, by entering New York - Carnegie Hall - I got a normal search result (or at least what I wanted). But I've got to admit, I can't remember using Carnegie Hall as my primary point of reference in NYC since the 1960's... [Will most Americans, let alone foreign travelers, intuit that entering Carnegie Hall makes more sense than New York City as a search term???].
Just sent this to the fools at Marriott -even that was a mystery to figure out how. "Your new web site design is the worst change I have ever seen. It is baffling to use, the search results list hotels without showing rates, the displayed reservation form is at best tricky to figure out. WHO IS WATCHING THE STORE. WHO IS CHECKING TO SEE IF INDEED A REAL USER CAN NAVIGATE AND MAKE DECISIONS IN AN INTELLIGENT AND EFFICIENT WAY. NO ONE, THAT IS WHO. Am I angry - you bet. And I am Platinum Elite with a ton of internet experience. Y O U have destroyed our on-line experience by being just TOO CLEVER. Amazingly lousy decisions in all respects."
AMAZINGLY USELESS DESIGN THAT WAS ONCE A PLEASURE TO USE.
We can definitely see how frustrating this all may be. It is always a transition when websites change, but we will do our best to continue to communicate with the tech team and our Insiders. I will certainly be sure to send this message along to them from our side as well. As soon as I hear any information, I will let all of you know!
There are many web site changes that make it less desirable for us to use it. We are the users and I think they should try to please us. I don't see that happening. I would like to see a place for use to voice what we don't like about the site and then see action on a least some of them There were things that we did want improved and those have not happened. I am not sure who decides what they do but don't think they look to us, the users.
An example of the MI site: we didn't want to see all the reviews. We have been given a way to exclude them. I have to click on that link too many times. It would be better for me, and I think most others, if when we click activity, it automatically excludes the reviews. There is a link to see them if we choose.
I hate clicking the mouse. I think they should minimize these for us.