Recently received correspondence via mail that in full service properties, platinum members will receive free breakfast for two. This is a great addition but leads to a question. I was recently staying at a Courtyard and after talking to front desk manager, realized that this is the only brand in the Marriott system I believe that doesn't offer a free breakfast to all its guests (like Residence or Fairfield) or through this new program. Was surprised to see that Courtyard was left out especialy with all the dollars recently spent across the chain to upgrade the look and image. Not a complaint but more surprising. As I travel to a lot of smaller markets, full service properties are not always available.
Any idea why Courtyard was left out?
As a long time Platinum Premier and now Lifetime, I have long wondered the same thing and never been given a straight answer. It seems to be at the discretion of each property. About half the Courtyards I stay at will honor the breakfast but only if directly asked. It may have to do with their target clientele being the business travelers who are often on per diem for meals.
I was as surprised that CYs are not trying to keep up with the rest of Marriott's hotels. I am a Platinum Elite member and on my way to be it for life, so I guess unless I absolutely CAN NOT find another Marriott's property around then I'd stay with CY, other than that they won't get my business from now on. It's sad because the littlest hotels (other than Marriotts) are now offering free breakfast and CY can't afford to do that? This makes a bad mark on Marriott's overall outstanding picture.
Lifetime Platinum member here, and it seems some 2 years since the last post on this thread. I booked Courtyard San Diego and was surprised with the lack of a lounge and free breakfast. Its been a while since I was in a CY, and last memory was both CY in Hong Kong had lounge and free breakfast, so must just be in the western hemi its not offered. I agree that its tarnishes the CY brand when most other Marriott Brands offer free breakfast and CY chooses not to.
Its a shame because it will certainly put CY near the bottom of the Marriott Brands list when booking future stays.
Each hotel chain has its unique quirks. As you become more experienced, you understand that their are these quirks in the system and you learn to adjust for them. CY does not offer breakfast. A Fairfield Inn does. Go figure....
However, in very competitive markets I have found some CY will offer their Platinum Quests a free breakfast. But, again, in these cases the hotel manager is working hard to build a loyal following.
The thing that puzzles me about Courtyard is that I thought it was originally more of a "business traveler's" hotel and you would think if that is the case, they would offer the business traveler at minimum a free breakfast if they are Gold or Platinum.
Obviously my assumption that it was for "business travelers" was either wrong or has changed to be geared more towards a different clientele....
Now I just book a RI or look for a "lower priced" Marriott while not being too extravagant with the spend on my business trip. Depending upon where you are, you can get a great rate a a full service Marriott and enjoy the "perks" of being a Platinum member......
Maybe it's focussing on business travellers who don't travel very much and have an expense account to pay for coffees and breakfast
Im as confused as you but Courtyard recently opened its 1000th hotel and continually records ever increasing Revpar and occupation rates, so I guess those here and at Flyertalk, who likewise question the "by business for business" tagline, seem to be mistaken.