Has anyone had experience of the MVCI Club Son Antem since the Son Antem hotel on the resort has left Marriott?
We are MVCI owners and have traded our own week for Marriott Ile De France (Paris) to Marriott Club Son Antem, having a confirmed reservation for 2 August for a week. I was therefore rather surprised to see on Trip Advisor while researching the island, that Marriott no longer operate the Son Antem Hotel. This resort which has a spa, golf course plus MVCI villas and previously a Marriott 5 star hotel, no longer has the hotel.
Apparently the hotel is now being managed & operated by a Spanish chain.
However no one has bothered to tell us this, as said we have a confirmed reservation booked at MVCI Son Antem, but as the hotel & villas share the same site you would have thought someone from the resort or MVCI owner services may have told us.
Previously you could have one room account at the complete resort and charge everything to one account whether you were a hotel guest or villa guest, the bars & restaurants that most villa guests used were the hotel ones, also the main outdoor pool and associated pool bar were in the hotel area rather than the villa area, whether you can still use these as a villa guest who knows? We have stayed at MVCI Club Son Antem a few times before and had foolishly expected that things would be the same this year. Whilst every few villas has a small pool located with it, this is not the same as the main pool where there is more of a chance for my son to make friends & play with others.
Any information that anyone can share, either a recent guest or even someone from MVCI would be gratefully received!
I received this response from the resort yesterday which goes some way to answering the points I had raised in this post;
Please let me give you a summary of our FAQ below:
¤ Since the Hotel is now managed by Iberostar, can I still use its facilities such as pool, restaurant, etc…?
» At this time, all Club Son Antem Owner’s and guests will also continue enjoying use of the Hotel’s pool and publicly accessible amenities, including food and beverage areas.
¤ Can I charge something to my Villa if I’m at the Hotel restaurant?
» Now, the payment method is cash or credit card.
¤ What belongs to Marriott’s Vacation Club?
» Your use and enjoyment of the amenities at Son Antem including the Spa, golf courses, golf Restaurant, fitness center, tennis courts, playground and Marketplace will not change and continue to be owned and/or operated by Marriott Vacation Club International.
¤ How do I collect Marriott Reward Points?
» You can collect Marriott Reward points using our ancillaries outlet like Golf, Golf ProShop, Spa, La Vista Verde Restaurant and the convenience store “The Marketplace” by charging to your villa account.
¤ Are the phone numbers and e- mail changed?
» The new contact details are the following: Telephone +34.971.705.200, Email Mallorca.firstname.lastname@example.org and fax +34.971.705.201.
¤ Would have these changes an impact on the maintenance fee for next year?
» Yes it will, however in this stage of the process we don’t have a complete overview of all costs involve of this change, where we cannot give a firm number what this impact would be in euros, MVCI. Management S.L. will discuss with the ABOD in the October meeting
La Vista Verde would be the only restaurant in which you can charge your bill to the villa. The check desk is now located in the building in front of the 4 tennis courts together with the Sales & Owner services department.