I've been staying at Marriott properties a lot of late. I typically enjoy the Marriott experience, but lately I've been disappointed somewhat.
As an incentive, Marriott recently ran a "Taste of Gold" promotion that conferred Gold level Marriott Rewards status to select customers (I was one such customer).The "exclusive benefits" are set out below.
With yesterday's stay at a Marriott Courtyard, I've fulfilled my end of the bargain and will supposedly retain Gold level membership until sometime in 2015. As it turned out though, during the qualifying period Marriott had not taken the time to upgrade my membership profile. Consequently, each time I checked into a Marriott property the desk would not recognize my upgraded (Gold) status and thus would not offer the benefits that were rightly mine.
I can't help feeling that my Marriott Rewards account has been somehow relegated to a less-preferred position by this obvious error, and I'm now wondering if I want to associate myself with an organization that has come after my business, received it, but in doing so failed to live up to its side of the promotional arrangement.
Your exclusive benefits include:
Guaranteed Lounge Access at JW Marriott hotels,
EDITION hotels, Renaissance hotels or Marriott
hotels (excluding resorts)
Free High-Speed Internet Access
25 Percent Bonus on Marriott Rewards Points
To keep receiving these benefits through February 2015,
just stay 6 times between April 1 and June 30, 2013.
We hope you’re enjoying your upgrade to Gold Elite status. Don't forget - this one ends 06/30/13
Your Gold Elite status will expire June 30, 2013, so book your next stay today, and keep enjoying