1 Reply Latest reply: May 13, 2013 9:53 PM by laurac RSS

Thanks to Carrie, Night Housekeeping Supervisor, Cleveland Renaissance on Public Square

mshapiro99 Gold 6 Reviews
Currently Being Moderated

Dear Marriott Spirit to Serve:

 

I wanted to call out "Carrie" the Night Housekeeping Supervisor at Cleveland's Renaissance on Public Square.

 

Due to a room assignment snafu, my family was (eventually) given a room with 2 beds, but it was not feather free. We need feather free due to allergies.

 

Carrie changed the bed linens at 11PM, in a room full of road weary adults and crabby children.

 

Some may say that she was just doing her job, but I say yes -- she was doing her job -- without a complaint, efficiently and effectively.

 

She turned around what was looking to be a negative experience based on a botched room assignment ... and I think she deserves note and reward from her management team.

 

Thank you.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Thanks to Carrie, Night Housekeeping Supervisor, Cleveland Renaissance on Public Square
    laurac Marriott Associate
    Currently Being Moderated

    Greetings, marcdshapiro, On behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate this Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.

    Best,

    Laura & The Marriott Rewards Insiders Team

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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