2 Replies Latest reply: May 2, 2013 8:31 PM by painedplatinum RSS

M11

lkh Platinum
Currently Being Moderated


Ok, maybe it is me (and I have no idea why I am taking the time to do this, except I am irked, again)  but I keep seeming to have issues with "specials" where you can earn extra points.   Often they are listed as a code M11.  Althought I try to use this code, eventually it seems that Marriott tells me that isn't how I booked so I didn't earn points.   FRUSTRATING. 

 

Suggestions anyone? 

 

If they want to drive traffic to certain properties, why make it difficult.  Or is it all about getting more money on the reservation when you book, to make up for awarding some ponts? 

 

Bottom line, I like the brand but this is pushing me to go elsewhere... I don't want to have to keep checking to see if I got the points as I thought.    Dear Marriott if you are listening, can you make something on the final reservation page that indicates if a promotion is going to apply?   Maybe a "Points to be earned" this reservation or akin.  Or is there some web page showing future booking points and I have missed it?   (not the what I have earned, as by then it appears to be to late)

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: M11
    taxman415 Platinum
    Currently Being Moderated

    I would pdf all of your reservations and in the event there is a problem you can either print the pdf file or e-mail it to appropriate person to correct the situation...

    Happy Hunting..

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: M11
      painedplatinum Platinum 2 Reviews
      Currently Being Moderated

      I save reservations with special items in an email folder. At least 3 times per year, it comes in handy. Ikh, I too, have chased points. I've had the hotel explain to me that the promotion I booked never existed. I pull up my reservation copy and ZING!!!! I get the points. I agree it's a real pain, but at least you'll get what was booked. 

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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