1 Reply Latest reply: May 3, 2013 7:43 AM by laurac RSS

Wonderful Omaha Reservation Supervisor

nimblethunder Platinum 1 Reviews
Currently Being Moderated

I must say, I'm almost never disappointed when I call the Marriott reservation line.  Usually its for a special trip requirement that I just can't handle online.  In this case, I have a 2-day business trip in DC and wanted to stay at the Dullas Airport Marriott and it showed online as 'unavailable'.  Being a Platinum Elite, I called the reservation line and planned on using my Platinum Override benefit.  Sydney, the call center supervisor on duty at the time, picked up my call.  Although she could book me some rooms, it initially told her I'd have to book the first night at one rate, then change rooms and prepay for the second night.  She called the hotel and worked with their team to shuffle some rooms around and got me 2 nights in the same room at a lower rate!  THIS is why I'm a devoted Marriott guest.  Thank you Sydney.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Wonderful Omaha Reservation Supervisor
    laurac Marriott Associate
    Currently Being Moderated

    Greetings, nimblethunder, On behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate this Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.

    Best,

    Laura & The Marriott Rewards Insiders Team

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

More Like This

  • Retrieving data ...