The hotel's a short drive from the airport. It's easy to book a cab from one of the desks as you leave the baggage hall. The ride should cost between 400 & 600 baht.
In the main, the people of Phuket are lovely, helpful people. They are not a rich nation, but make up for it with a wonderful country.
The hotel's location is good, with a wonderful beach. There was little damage from the Tsunami. The rooms are very plush, and they all have ''clever'' 240v sockets so you can use any sort of plug without having to worry about adapters! The grounds are quite extensive with three good sized swimming pools - each with a bar-service and snack menu.Sadly the Pool-bar, by the main pool, closes about 18:00. There is a PADI Dive School onsite (Nautica Divers) that caters from novice to experienced divers. The Thai-cookery school is well worth the effort whether you've done it before, or have no idea which end of a pestle to hold! You'll also get to see a young elephant who wanders along each day. There is a very good Spa at the hotel, but for those with less-than-full pockets, you can get a good massage on the beach. Don't worry if you have infants, or youngsters, the hotel can provide highly qualified nursing staff to act as babysitters - they are apparently the highest qualified on the island, for a very reasonable price per hour. For those who like a stroll, walk North on the beach, within a mile there are several little bars where you can get some local food, too. Don't be frightened to try, either! Eating out on the island need NOT be expensive. Dinner for three in Feb 2008 at the Thalay Tang restaurant (NB make sure you have some anti-mosquito lotion covering exposed parts) cost 1000baht with some excellent fish, and the best clams I've ever had. The hotel can arrange a taxi there - some 15 minutes, and back.
Although the hotel provides various excursions, you can get a better deal by DIY, or Do It Yourself! Rent a car, SIXT and Avis are two I can remember, and drive yourself around. The cars are of the quality you'd expect from such companies. Local car-hire companies are NOT something to be recommended. The taxis you can get at the hotel can be used for a single trip or a day. Most drivers speak good english. There are too many places to mention where you can get clothes made-to-measure. There's an extensive pearl-farm just off-shore, not visible from the hotel (in fact looking west there's nothing to spoil the view of the setting sun), and all sorts of places to buy jewellery.
The Bankgok Hospital in Phuket is an excellent institution where the service leaves many Weastern places in the Dark Ages! All sorts of personal surgery can be accomodated there, at reasonable rates.
The Island has some beautiful places to see, from the coastline to a waterfalls in a National Park.
Truly a wonderful experience!!