0 Replies Latest reply: Apr 1, 2010 1:47 PM by eztraveler RSS

Dealing with Travel Agencies out of home state

eztraveler Silver
Currently Being Moderated
We recently were excited about planning a trip to Tahiti on a 5 star cruise ship for 7 nights  plus 3 nights in a Radison hotel  and responded to a "deal" offered by a travel  agency out of state-(main office in Boston, Mass).  Made reservations, paid in full and then by chance when checking on line the status, found that they had changed the dates of the departure and return, had changed the order of the cruise/hotel portions and had never been notified. We had even gotten our cabin and seat assignments confirmed by Cruise and Air portions directly.   Both couples called to cancel the trip and it took over two months to get our money back and that was after spending hours of aggravation and phone time arguing over the small print on the original agreement saying they could change the trip dates (which they promised never happens!) We had checked the Better Business Bureau originally and there were 32 complaints regarding refunds but since we had paid for Travel Insurance we assumed we were covered.  Small print also said we agreed that we could only sue them in Boston, Mass and not in Calif. where we live.  Some deals "are to good to be true!" 

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