1 Reply Latest reply: Mar 26, 2013 11:01 PM by vaboywnder RSS

Disappointed in Courtyard Marriott Glen Allen, VA

cheerz19 Platinum 6 Reviews
Currently Being Moderated

We recently stayed at a Courtyard Marriott and were displeased to learn that breakfast was not included during our stay. I thought the perks of being "Platinum Elite" was to reap benefits such as upgrades, welcoming gift/snack (in fact I had to ask if we could get a complimentary drink), and breakfast. When I asked the employee she declined to offer a free breakfast. The next day was check out, and we decided to extend our stay. When I asked again about the complimentary breakfast it was as if I was asking the employee for the moon. She explained if I had signed up for another rate ($5 more) we could have received the breakfast. When I asked to change the rate, she said I was already locked in at the rate (even though our plans were to check out that day and we had just decided to extend our stay). After going back and forth, she decided to give us tickets for breakfast and said, "So how many nights will you be staying with us?" I couldn't believe after all that, she was willing to offer us breakfast for the rest of the week. Irritates me that had I spoken to the right authorized person I could have received breakfast the day before. Why do we have to make a fuss over breakfast once we've received this status?

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Disappointed in Courtyard Marriott Glen Allen, VA
    vaboywnder Alumni Steward Platinum 21 Reviews
    Currently Being Moderated

    cheerz19,

     

    The Courtyard brand has never offered Elite members free breakfasts.  They do sometimes offer room rates which include breakfast.  There has been multiple discussions about this on the Insiders for several years and some Elite members have chosen not to stay at the Courtyard brand because they can get free breakfast at some of the other Marriott brands. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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