10 Replies Latest reply: Mar 18, 2013 12:32 PM by anadyr RSS

IT is normally the first step, then...

Alumni Steward Platinum 8 Reviews
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  • Re: IT is normally the first step, then...
    kharada46 Alumni Steward Gold 10 Reviews
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    Profits growing, so they feel the need to cut our benefits and layoff employees?  This seems to contradict Mr. Marriott's philosophy...

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  • Re: IT is normally the first step, then...
    shoeman1000 Platinum 4 Reviews
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    Anadyr

     

    not sure I understand what you are implying is the next step? 

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  • Re: IT is normally the first step, then...
    vaboywnder Alumni Steward Platinum 21 Reviews
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    I was disappointed to hear this news.  Many companies undervalue the work of IT specialists.  I'm hoping these cuts will not hinder the Insiders site or Marriott's ability to keep up with current technology.

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  • Re: IT is normally the first step, then...
    tef6178 Platinum 8 Reviews
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    I read the article and found there to be two telling facts:

     

    One, the meat of the article says they are laying off associates to outsource those IT jobs to companies who have that 'core competency'. Maybe those 'outsourcers' will be able to solve all the 'glitches' we encounter. I might not agree with it, but I understand that thought process.

     

    Two, I was stunned by the size of the increase in profits for the quarter....and all the while they are cutting back on the benefits to their most loyal customers........if that doesn't tell us where their loyalty ISN'T, I don't know what will.

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    • Re: IT is normally the first step, then...
      erc Platinum
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      As a former P&L operator like yourself, I'm no namby pamby when it comes to controlling costs. I also observed the significant continued increase in revenue and earnings. Since I had already written off the 'loyalty' factor when it came to customers, my attention turned to the "hundreds" of IT employees who would be terminated.   As the company continues to develop additional properties and increase earnings, pushing historical stock price highs, I can only imagine how those employees feel about loyalty.

       

      I had read about this in another journal and here is a line from that article;

      "The hotel chain has consistently made Computerworld's "Best Places to Work in IT" ranking, coming in 22nd in the 2012 list. The magazine listed the company's total information technology head count at 1,286."                          It will be interesting to see where they rank next year.

       

      Yes, the culture has changed indeed.

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      • Re: IT is normally the first step, then...
        tef6178 Platinum 8 Reviews
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        Interesting that Marriott seems to have placed such emphasis on being a player in the IT game (they didn't get #22 by accident) and now they seem to be throwing those folks to the streetside. As you say erc, 'the culture has changed indeed'. It certainly has......

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    • Re: IT is normally the first step, then...
      pluto77 Alumni Steward Gold 25 Reviews
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      Outsourcing will not necessarily solve their glitches.  It will improve profits (at least I'm sure that is the primary goal).

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      • Re: IT is normally the first step, then...
        tef6178 Platinum 8 Reviews
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        I'm of the opinion that profit at this juncture is number 1,2,3,4 and so on with Marriott. When profits are up as much as they are (28% in one quarter) a lot of 'liberties' can be taken without regard to the backlash because it will take a 'tide change' in the market to lose enough loyalty (spelled revenue) to push them back to caring about the effects of their changes.

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        • Re: IT is normally the first step, then...
          Alumni Steward Platinum 8 Reviews
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          Marriott has always been willing to franchise as we know, which in the end reduces direct costs.  Oursourcing IT allows a lower cost per person since allowances and bennies are the responsbility of the vendor not Marriott.

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