I read the article and found there to be two telling facts:
One, the meat of the article says they are laying off associates to outsource those IT jobs to companies who have that 'core competency'. Maybe those 'outsourcers' will be able to solve all the 'glitches' we encounter. I might not agree with it, but I understand that thought process.
Two, I was stunned by the size of the increase in profits for the quarter....and all the while they are cutting back on the benefits to their most loyal customers........if that doesn't tell us where their loyalty ISN'T, I don't know what will.
As a former P&L operator like yourself, I'm no namby pamby when it comes to controlling costs. I also observed the significant continued increase in revenue and earnings. Since I had already written off the 'loyalty' factor when it came to customers, my attention turned to the "hundreds" of IT employees who would be terminated. As the company continues to develop additional properties and increase earnings, pushing historical stock price highs, I can only imagine how those employees feel about loyalty.
I had read about this in another journal and here is a line from that article;
"The hotel chain has consistently made Computerworld's "Best Places to Work in IT" ranking, coming in 22nd in the 2012 list. The magazine listed the company's total information technology head count at 1,286." It will be interesting to see where they rank next year.
Yes, the culture has changed indeed.
I'm of the opinion that profit at this juncture is number 1,2,3,4 and so on with Marriott. When profits are up as much as they are (28% in one quarter) a lot of 'liberties' can be taken without regard to the backlash because it will take a 'tide change' in the market to lose enough loyalty (spelled revenue) to push them back to caring about the effects of their changes.