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26 Replies Latest reply: Mar 19, 2013 3:12 PM by californian Branched from an earlier discussion. Branched to a new discussion. RSS

MI site problems

californian Platinum 37 Reviews
Currently Being Moderated

NathalieF  For some reason, this thread is not refreshing.  It only shows first reply and is not sending alerts.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: MI site problems
    7 Platinum 1 Reviews
    Currently Being Moderated

    I noticed the same thing.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: MI site problems
      iahflyr Platinum 26 Reviews
      Currently Being Moderated

      Looks as if the site isn't refreshing consistently either.....my communication information won't clear.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: MI site problems
      californian Platinum 37 Reviews
      Currently Being Moderated

      I got an alert on this which is the first and only one since I started the thread. NathalieF

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: MI site problems
    pluto77 Alumni Steward Gold 25 Reviews
    Currently Being Moderated

    my communications seem to be gorked as well.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: MI site problems
    NathalieF Community Manager Marriott Associate
    Currently Being Moderated

    Thanks for the heads up. I've been away for a few days so any further explanation would be helpful but I'm happy to investigate. What do you mean by the thread doesn't refresh?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: MI site problems
      californian Platinum 37 Reviews
      Currently Being Moderated

      I started thread.  One posted and when look for activity it only shows the first post and others are there.  It happened on the car rental one.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: MI site problems
      californian Platinum 37 Reviews
      Currently Being Moderated

      I first noticed problems with this thread.

      http://www.rewards-insiders.marriott.com/thread/12269

       

      My points are not being added.  Almost all alerts stopped.  Communications is not being updated.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: MI site problems
    NathalieF Community Manager Marriott Associate
    Currently Being Moderated

    And I see that when I read an item on the communications page, it will appear as unread again once I go back to the communications. I've opened a case to investigate and will keep you posted.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: MI site problems
      californian Platinum 37 Reviews
      Currently Being Moderated

      This thread does not come up when ckick on Activity.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: MI site problems
    Alumni Steward Platinum 8 Reviews
    Currently Being Moderated

    Ditto on non refresh

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: MI site problems
    NathalieF Community Manager Marriott Associate
    Currently Being Moderated

    thanks everyone for the info and your patience - we'll keep you updated on our progress.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: MI site problems
      kharada46 Alumni Steward Gold 10 Reviews
      Currently Being Moderated

      The site went back to normal for a brief period of time this morning, then started having the same problems again.  Points aren't being credited for posting either. 

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: MI site problems
    profchiara Alumni Steward Silver 3 Reviews
    Currently Being Moderated

    I am also not seeing any new Communications on the site since yesterday morning.

    ProfChiara

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: MI site problems
      kharada46 Alumni Steward Gold 10 Reviews
      Currently Being Moderated

      Same here.  I also notice the discussions feed on the homepage and even in the "discussions" tab isn't updating as it should.  I think the overall posting/communications system is awry.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: MI site problems
    NathalieF Community Manager Marriott Associate
    Currently Being Moderated

    No fix as of yet but I'm pressing for answers . We've identified part of the problem and I'm jumping on a call in just a few to troubleshoot further. Thanks for your patience everyone!!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: MI site problems
    NathalieF Community Manager Marriott Associate
    Currently Being Moderated

    Haven't forgotten about this: the site will be down briefly on Monday (roughly 20 minutes) to restart and apply a code update for further troubleshooting. Happy St. Patrick's Day!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: MI site problems
      arubasand Platinum
      Currently Being Moderated

      What about points that are suppose to go to our accounts due 3500 emails? When will they go to our accounts?

      Thanks


      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: MI site problems
        Alumni Steward Platinum 8 Reviews
        Currently Being Moderated

        I have not seen them either.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: MI site problems
      pluto77 Alumni Steward Gold 25 Reviews
      Currently Being Moderated

      CM,

      Things seem to have been back to normal for the past 2-3 days now.  Thanks.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: MI site problems
        pluto77 Alumni Steward Gold 25 Reviews
        Currently Being Moderated

        Strike that.  The communications seemed to have been working again over the past two days, but today it's hosed again.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: MI site problems
    NathalieF Community Manager Marriott Associate
    Currently Being Moderated

    Turns out we were able to get the update out this evening and will be monitoring throughout the next few days.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: MI site problems
      californian Platinum 37 Reviews
      Currently Being Moderated

      Points are now recording but lost points have not been posted.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: MI site problems
        kharada46 Alumni Steward Gold 10 Reviews
        Currently Being Moderated

        Same here.  I still am not receiving communication notifications either.  Just gotta keep checking every single discussion I've had activity in I guess!

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: MI site problems
          Alumni Steward Platinum 8 Reviews
          Currently Being Moderated

          For the first time points are now recorded!  Progress!!!

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: MI site problems
            arubasand Platinum
            Currently Being Moderated

            Still looking for points on my account...nothing yet!


            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: MI site problems
    californian Platinum 37 Reviews
    Currently Being Moderated

    NathalieF  Participation meter moved backward and then a while later went back.  What is happening?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)