0 Replies Latest reply: Mar 7, 2013 10:37 AM by chrispark RSS

Error with status or wrong info from Kaela G. with Marriott Platinum Premier Services?

chrispark Platinum
Currently Being Moderated

Hi there,

 

I found out I was downgraded to regular
Platinum this year. (Used to be Platinum Premier)

 

Last September 21, 2012 I communicated with Platinum
Premier Services and below is the email.

 

According to this email I stayed 89 nights already in last
September and I need 75 nights to maintain Platinum Premier status

 

How come I can be downgraded to a regular Platinum?

 

My guess is I became or very close to a lifetime Platinum this
year maybe this caused an error to the Marriott system?

 

Anyway, I am very disappointed.

 

Because maybe I got wrong info from Marriott I was downgraded.

 

I could have stayed more than 125 nights last year with Marriott but I did not.

 

Simply, because I got information from Platinum Premier
Services I only need 75 nights stay to maintain Platinum Premier status.

 

I am very disappointed with Marriott and would like to get
proper answers from Marriott.

 

Best Regards,

Park

 

On Fri, Sep 21, 2012 at 8:43 AM, PlatinumPremierServices

<PlatinumPremierServices@marriott.com> wrote:

> Dear Mr. Park:

>

> Thank you for contacting Marriott Platinum Premier Services.  We are delighted to provide you with information.

>

> Your total membership nights is 721. Included in that 721 is the 89 night you have earned this year. Your number of lifetime points is 1,900,866. Your current balance of points is 402,866. To maintain your platinum premier status you must stay 75 nights or more a year.

>

> If you have additional inquiries, we invite you to reply to this email.  It would be our pleasure to assist.

>

> Thank you for choosing Marriott.

>

> Regards,

> Kaela G.

> Marriott Platinum Premier Services

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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