Hi All -
I am really frustrated and now considering leaving Marriott for SPG or HH. I have PP status which seems useless and Lifetime Platinum Status (new rules) and 500,000 points in my account. I have no incentive to keep earning Marriott Points. If I jump ship to Hilton or Starwood I be a bottom fish for a while but do 70-90 nights a year so soon enough I'll get status with another brand. The removal of the E195 reward of $1,000 gift checks for 135,000 points was a huge reason I stayed in the program. It was an Elite Reward Benefit. Now I cannot find any elite reward benefits and no mention of a coming soon ... I DO NOT EXPECT $1000 for 135K of points again that was a great deal. But the out sourcing to Skymall for the $1,000 gift card is too much at 204K points. As a Platinum Premier I feel that we should get some perks above regular Platinum, Gold, Silver etc... I have yet to see it. Give us a 20-25% point break on Sky Mall Gift card redeems year round. Something to show value to the Top 3% consumers of your brand. So far only the The Seattle Airport Marriott has shown me that they recognize the Plat Prem Status. The Dearborn in Michigan was and I quote... "you are the same as platinum here and we have no additional benefits for you" Michelle on this site has mentioned that Marriott is cooking up some rewards but without some advertising emails or something to keep us interested and patient I feel many like me will be moving to other brands. inum
Just about to head out on a trip to Hawaii to a Marriott hotel. I am a lifetime Platinum Elite member and just found out the E195 program ($1000 in Marriott dollars for 135,000 has been discontinued). I want to voice my comments to Marriott that this is a bad decision and make a recommendation to other members here:
I'd ask Marriott to reconsider because:
- As a loyal Marriott Platinume Lifetime member, I expect to be able to stay at Marriott properties with my family where I want to, when I want to, using points.
- I can not use Marriott points at many properties during vacation time (when kids are off of school). Marriott blocks out point useage, even to Platinum Elites.
- I would use the 135,000 $1000 in points certificates now to get the free room when the points were blacked out. It is now 202,000 points for a gift certificate, ridiculous.
Marriott, please treat your best customers better than this.
As a suggestion to all the Marriott folks out there:
- Cancel your Marriott credit card in favor of an AMEX card. Amex let's you stay at any hotel property using their Membership Rewards program. There are two ways to use points: 1) use the points as cash and check into any hotel. or get this 2) use your AMEX points to get a Marriott Gift Card. $500 gift card is 60,000 points and the card does NOT expire!. So $1000 in Marriott dollars for 120,000 AMEX points. Guess what? I will be cancelling my Marriott Visa cards and putting all my spend with AMEX.
- as another option, switch to Hilton. They have a credit card deal where after a certain spend you automatically get Diamond Status.
So AMEX offers a better Marriott gift card program than Marriott does. Really? Can you believe it...I can't. I can't post the link but I copied the fine print below.
Marriott $50 TravelCard
Marriott $100 TravelCard
Marriott $250 TravelCard
Marriott $500 TravelCard
Marriott $50 eTravelCard
Marriott $100 eTravelCard
Marriott $250 eTravelCard
Marriott $500 eTravelCard
The Marriott eTravelCard can be used for room accommodations, golf, dining, spa and more and is accepted at over 3700 locations worldwide, including JW Marriott® Hotels, Autograph Collection®, Renaissance® Hotels, AC Hotels by Marriott, Marriott® Hotels & Resorts, Courtyard®, Fairfield Inn & Suites®, SpringHill Suites®, Residence Inn®, TownePlace Suites®, Gaylord® Hotels, Marriott Vacations Worldwide®.
NEW! Gaylord(R) Hotels have joined the Marriott portfolio of brands to offer you breathtaking family vacation resorts and convention center options. Experience live music, dining, dancing, sporting activities, shopping, golf, movies and more - all in one place. Gaylord Hotels are located in Orlando, Nashville, Dallas, Washington, DC.
Certificates are generally valid for 6 months from the date of issuance. Certificates may be valid for longer than 6 months in accordance with applicable state law.
dear imaddox, you must be mistaken when you said you tried to use points for a vacation and you could not. marriott says officially that there no black out dates. there are no black out dates they say.then i was only dreaming when i called the courtyad ocean city for using my points and they said there were no rooms.so i tried a whole set of dates in season to see if the "no rooms"was really a blackout.for every date even into the future there were no rooms for points. there are no blackout periods so says marriott and like pinnochio his nose grows longer. why dont they come clean and admit what everyone knows.
Just went to try an get Marriott Gift cards with my AMEX points as I have just enough for $1000 worth. Come to find out in the fine print, these cards ARE NOT ELIGIBLE for Marriott reward points. Was a little more than frustrated by that. What's the point in using a gift card then? They raise the Marriott Gift Cards to 255,000 points AND you cannot earn Marriott reward points with an AMEX Marriott Card. I am going to move to Hilton. This is craziness.
Terms and Conditions:
there have been many threads on the lack of happiness by major MR members, me included. I guess we are tired of complaining since noone at Marriott bothers to acknowledge, respond and they will win because they wear us out with their ability to ignore us into oblivion. I am about 40 nites short of lifetime Plat, so once that's done and I dont need to re qualify every year, I will be exploring other options, like *wood, Hilton, etc. I travel allot on buisness, so if Mariott wants to ignore me, so be it, but as I have written before, loyalty is a 2 way steet, and I keep getting run over on the one way we put out to them.
I called the rewards number and the agent basically told me that SKYMALL sets the redemption value. I think the Group that Marriott purchased from that retired the product was themselves. My guess is Marriott has outsourced all of the reward redemption to Skymall or Popular with the exception of Hotel Stays and mileage transfers. There will be no discounts for Platinum members on anything. (my guess)
Considering weighing in on this discussion: http://www.rewards-insiders.marriott.com/thread/13766
There's no harm in trying. And, while I realize a lot of folks are frustrated with Marriott, my feeling is that - if they hear a message consistently, they'll think up a creative solution. It's a (very) large institution - and, alas, it's far too easy to lose sight of a small number of exceptional customers... And that's a shame.
I also wanted to add a comment about the additional increase to 255,000 points for $1,000. Our points are now reduced in value, without notice, by almost 50%. I was originally told that the 135,000 point gift was not selected very often and that is why it was removed. I went online to purchase 2 x $1,000 gift cards this afternoon and found the additional increase. When I talked to the rewards people on the phone, they were not aware of the change, but eventually found out it was changed earlier in the week. They said they have no control on the redemption levels. It is bad enough to have the increase in redemption, but to not be informed of the change is very disappointing. I guess they only want us to use our points directly for hotel stays.
I'm also a bit frustrated that the point structure for the gift cards have been raised. Occasionally I would order gift cards to use for leisure stays instead of cashing in points for hotel stays so that the nights stayed would count towards Elite status renewal. Now because of higher cost of points for gift cards it only makes sense to use points toward hotel stays only. I also noticed that some of the Ritz Carleton Gift Cards require less points, but they can only be used at Ritz Carleton properties.
Value Ritz Carleton Marriott
$50 15,000 points 17,500 points
$100 27,500 points 30,000 points
$200 55,000 points 60,000 points
If Marriott is unable to offer a better gift card redemption program for it's Elite members then they should allow Reward Nights count towards Elite Status renewal.
I am only a gold elite. When I first made Silver, I started getting welcome packages with a bottle of water, maybe a cookie, but it was a nice touch. By the time I made gold, welcome gifts seem to be part of the past all in a few months time. I would just like a bottle of water at times. If you push the point, at the desk, you may be given a bottle of water. Is Marriott trying to tell us, unless we are platinum, they do not care about our business?