2 Replies Latest reply: Feb 21, 2013 9:17 PM by lone6star RSS

Question about reservation check-in

jilian764 Member
Currently Being Moderated

I'm going to be staying at a Marriott in April, and I booked it under my name with my fiance's corporate rate (he's joining).  He is coming on the trip but will be joining me hours after I have already checked in.  However, he has platinum status and I have no status.  The hotel is now booked under my name for this corporate rate and I cannot make a new reservation under his name because the rate is no longer available for those dates.  Will there be any way once I get to the hotel to transfer the reservation to his account without him actually being present at the time?  I'd like to use the benefits of his account (free wi-fi, concierge access, etc.) but am unsure if I'll be able to set this up without him being present at the time of check-in.  I tried calling to transfer the reservation, but they said I can't do that over the phone.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Question about reservation check-in
    richard37075 Platinum
    Currently Being Moderated

    You could start by calling the hotel directly and have his name and Marriott # added to the reservation.  You shouldn't have to change anything else, and the rate certainly shouldn't change.  I would take the opportunity, while on the phone with the hotel, to explain that your fiancee is a Platinum member, and you would like to request an upgrade if possible.  If they have a problem with this, you could also call reservation customer service and ask them to do the same thing.  I do this all the time when my wife is traveling with me and she checks in first while I am still on business.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Question about reservation check-in
      lone6star Platinum 3 Reviews
      Currently Being Moderated

      Agree, the hotel should be able to make the switch for you.  Be friendly, and don't get agitated, and it should work out fine!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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