4 Replies Latest reply: Feb 11, 2013 2:28 AM by tryt53 RSS

Platinum Pass on arrival ?

nanaglo45 Gold 3 Reviews
Currently Being Moderated

Having just finished a stay at the Renaissance in downtown Seattle (which was super), I wanted to ask if anyone has experienced the new 'Platinum Pass' experience at any other Marriott properties. While traveling on the Coast Starlight from LA to Seattle, on the day of check-in I received an email on my smartphone asking at what time I expected to arrive. It said I would be phoned about 30 minutes before the anticipated arrival to be given details and that I would be met in the lobby by a staff member who would give me the keys to the room and I would bypass the lines at the front desk. This all occurred as stated and was a great perk. It was very nice to be met after a day of travel and escorted to my room without stopping for any significant length of time. All I had to show was my ID to verify who I was. I also got a lovely upgrade to a corner suite on the 25th floor with beautiful views....

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Platinum Pass on arrival ?
    jerrycoin Alumni Steward Platinum 60 Reviews
    Currently Being Moderated

    nanaglo45,

     

    Wow, that is wonderful! 

     

    Never heard of this, and certainly have not experienced this before!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Platinum Pass on arrival ?
    chrisf Alumni Steward Platinum 20 Reviews
    Currently Being Moderated

    That is just amazing, nanaglo45 ... I shall live in hope that it happens to us sometime on our trip.  It would be an excellent bonus!

     

    Chris

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Platinum Pass on arrival ?
    painedplatinum Platinum 2 Reviews
    Currently Being Moderated

    This is news to me....I wonder if it was hotel specific vs. chain driven.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Platinum Pass on arrival ?
    tryt53 Alumni Steward Platinum 5 Reviews
    Currently Being Moderated

    Nanaglo45,

    I had a similar experience at the Casa Magna Marriott in Puerto Vallarta both of the last 2 years.  I didn't get anything on my phone ahead, but when they picked us up at the airport and brought us to the hotel, they were waiting at the front of the hotel with keys to our room waiting and not even having to go through the front desk.  They just let us go up to the room and our bags showed up shortly.  This was really nice, as a lot of other people had arrived at the front desk that had been on the same plane as us.  This is one of the reasons we keep going back.  They have made us a loyal customer.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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