I am a Silver Level Member with (5 Elite nights) with 20 Membership Nights.
My current Account activity states that I have a Reward.
However it shows Total Earnings: 0 points and when trying to book by clicking Use Rewards Points it does not work.
Any Ideas? I am confused Please help.
Welcome to Insiders! It sounds like you have earned a free night from your Visa Card for a Category 4 hotel. When making a reservation online make sure you chose a Category 4 or lower property and choose "Use Points". Before the reservation process is complete you will get the option of using the certificate instead of points. If you still have problems completing the reservation online you can call the Marriott Reservations line and they will be able to access your certificate and email you a copy of the reservation.