4 Replies Latest reply: Feb 17, 2013 4:10 AM by fhllast4ever RSS

Getting points for a room while you're using points for another...

JayKay Platinum
Currently Being Moderated

I learned something today that I wanted to share with the group.

 

I recently stayed in London, and Marriott only now posted my points. The number was way, way below what I expected. When I spoke to the Rewards desk, I learned that if you are getting credit at one hotel, you can't also be getting credit at another. So in my case, I checked into my Marriott hotel, put my three weeks' worth of stuff there, and then went to Paris with the family, where I stayed in a Marriott and got points for that. I found out that I did not get points in London at the same time. I am not sure why they did this, because the fact is, they still collected money from me in two places.

 

Then I learned that if you are redeeming points in a hotel (for one room) while you are paying for a second room, you do not get points for what you paid for. This also seems completely illogical to me, because they are collecting money from the room I'm paying for.

 

But...those are the rules.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Getting points for a room while you're using points for another...
    vaboywnder Alumni Steward Platinum 21 Reviews
    Currently Being Moderated

    JayKay,

     

    If I understand correctly you were using points towards a room in London where you stored some items and then went to Paris where you paid for your room there.  Is that correct?  If so you would only earn points and elite night credits for those paid nights in Paris. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Getting points for a room while you're using points for another...
      JayKay Platinum
      Currently Being Moderated

      Yep, that's what happened.

       

      What bothers me though is that after my family came back to London, I was paying for one room while my daughters were staying in another room that I was paying for with points. I have no idea of the logic that says I can't collect points in a room I'm paying for with cash while redeeming points in another room in the same hotel. What's the logic behind that?

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Getting points for a room while you're using points for another...
        painedplatinum Platinum 2 Reviews
        Currently Being Moderated

        Jay,

         

        I'm with you....it doesn't ring right. For the record, were the two different rooms in London on two separate reservations?

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Getting points for a room while you're using points for another...
        fhllast4ever Platinum
        Currently Being Moderated

        You should have told them you stayed  in the paid room, not in the redeemed room.

        You earn points and nights in the paid room where you stayed or stored your stuff (they have to prove you

        were not in the paid room, even though you checked-in your family somewhere else with points).

         

        It might be worthwhile to speak with the manager about it.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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