We just had a wonderful experience when we stayed in this hotel this past week-end. Their customer service was awesome and I highly recommend it to anyone searching for a hotel in the area. We are platinum members and were given an upgrade to their executive suite on the 20th floor and also breakfast vouchers as their concierge lounge is closed at the weekend. Shane at the lobby desk is genuinely very good at his job. He treated us with great respect and accommodated every single request we had. We were celebrating our anniversary and were really surprised to be greeted in the room by chilled wine and rose petals and also finding a handwritten card gave the whole gesture a personal touch too. I can't flaw anything about the hotel and will definitely visit again and I recommend it highly for those who are missing customer service going the extra mile for them.
We love the hotel for it's location in downtown, excellent associates, and also if you are taking the train to the airport a stop is right around the corner from the front door. We stay there about three times a year and always book a corner room which is somewhat larger with huge windows for a view of the city. Great dining nearby and if the weather is not good for walking Shula's is a nice spot on the 2nd floor.