My Marriott Rewards account was fraudulently debited 14,000 points for a service through Sky mall which I did not authorize! I spoke to customer service reps with both Sky Mall and Marriott and I also sent three emails to Marriott Customer Service and, to date, my account has not been rectified! This is frustrating and disappointing. I have been a rewards member for many years and this has never happened. Any assistance anyone can provide would be greatly appreciated.
Sorry to read about your issues with the Sky Mall and the lack of resolution thus far by Marriott. That would be very frustrating indeed. I can only suggest that you persevere and don't give up. Keep making those phone calls to customer service until it is resolved. I completely agree and empathize that you shouldn't have to spend so much time and energy resolving a mistake that you didn't make, but sticking with it usually gets the job done.
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Let us know how it turns out.