4 Replies Latest reply: Jan 9, 2013 3:37 PM by laurac RSS

JW Marriott Grande Lakes, Citron Hospitality

iamcanadian Platinum 2 Reviews
Currently Being Moderated

My husband & I have stayed at the JW Marriott Grande Lakes in Orlando, Florida numerous times over the last 5 years and are continuous awestruck by the overwhelming hospitality of the "Citron" staff. However, most notably, I would like to draw attention to one particular server, Noel, who typically works the breakfast shift.

 

Noel has been a Marriott employee for over 15 years and each time we visit, he remembers us by name and greets us with a gracious smile, handshake and hug.

 

As frequent business and leisure travellers, we have experienced exceptional service in many hotels but Noel is a class above the rest. His attentiveness, attention to detail and welcoming personality make the JW Grande Lakes feel like "home" to us and is one of the reasons we continue to choose this resort over all other Marriott choices in the area.

 

I am always thrilled to hear an employee speak so admirably of the company they represent and Noel is one of those people. In admiration, I have watched him exemplify the same level of welcoming hospitality and professionalism with other customers AND with coworkers. It's admirable to watch someone so graciously enjoy their working life.

 

Whether Noel is recognized for his "Spirit to Serve" - he is a STAR in our mind and look forward to our next visit where we see his "welcome back" smiling face!

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
Orlando, Florida, USA JW Marriott JW Marriott Orlando Grande Lakes
  • Re: JW Marriott Grande Lakes, Citron Hospitality
    laurac Marriott Associate
    Currently Being Moderated

    Greetings, iamcanadian, On behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate this Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.

    Best,

    Laura & The Marriott Rewards Insiders Team

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: JW Marriott Grande Lakes, Citron Hospitality
    laurac Marriott Associate
    Currently Being Moderated

    Greetings again, iamcanadian, Thank you again for helping to acknowledge Noel and his outstanding service! As a result of your nomination, Noel has been selected to receive the Marriott Spirit to Serve award. Associates are honored to hear that they exemplify the values instilled by JW Marriott, and it means more knowing the recognition came from you, our valued guest.


    Best,

    Laura & The Marriott Rewards Insiders Team

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: JW Marriott Grande Lakes, Citron Hospitality
      iamcanadian Platinum 2 Reviews
      Currently Being Moderated

      Dear Laura & The Marriott Rewards Insiders Team,

      Thank you for your consideration. We were happy that Noel was being considered for this award...but are THRILLED to know that he will be recognized for his efforts. He's a great ambassador for Marriott and we can't wait to get back to the JW to see him again. Would it be possible to advise when his recognition will take place? We would like to send him a congratulatory card after the fact.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: JW Marriott Grande Lakes, Citron Hospitality
        laurac Marriott Associate
        Currently Being Moderated

        The awards are presented by the hotel's General Manager.  We can try to find out and keep you posted.

         

        Best,

        Laura

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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