I just received the following communication regarding my upcoming stay at the Marriott London County Hall. It is lovely, but I don't fully understand it.
"Thank you for the correspondence via Virtual concierge and we look forward to welcoming you.
OnoPlease rest assured that we will provide a nicely appointed room for the duration of your visit and I hope your stay is an enjoyable one.
Whilst the Hotel is fully committed the night prior, we have noted your early arrival request and will endeavour to have accommodation available for you upon your arrival.
However, should no rooms be available it would be our pleasure to store your luggage whilst you relax in the Hotel surroundings.
Alternatively, early check in can be guaranteed by booking the reservation from the night before."
Can anyone tell me what the last line means? Does it mean I should pay for the first night? Why? If there is a room available, why should I do so? Or am I missing something?
The only way any hotel will gurantee an early checkin is if you pay for the night before. That's the the way it works. If you are G/P County Hall will give you access to the Exec Lounge while you wait for your room, they also let us shower and change in the gym, which helps a lot after a long overnight flight.
What it means to me is that while they will provide you with an early check-in if a room just happens to be available upon your early arrival, they cannot guarantee it, unless you pay for an extra night (the night before your morning arrival). In other words, the only way they can guarantee an early check-in for you (if you need an absolute guarantee), is to pay for one additional night (the night prior to your scheduled first night). They're telling you that they can't guarantee an early check-in, because they can't guarantee that there will be a room available on that morning. That's how I would interpret it.
This past weekend, we arrived at our destination city at 8am. I called the hotel and asked about an early check-in. She asked me what time, and I told her noon (was too timid to ask for anything earlier). She said she couldn't guarantee it, but would try. Which to me basically meant, when we see you at noon, we'll let you know. This was a full service Marriott. Other times, I've called over in the morning (to an SHS) and asked about an early check-in and have been told, 'We're ready for you now.' I think it just depends on occupancy.
Thanks so much -- but fortunately I've been to London a lot (and almost always stayed at the County Hall except one disastrous stay at the Marble Arch). I prefer being closer to the East End, Tower of London, and Southwark, so it should be good. And the reviews I read on this site (whether listed as reviews or just comments) were great.
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