42 Replies Latest reply: Feb 1, 2014 4:53 PM by marriottmemberfromla RSS

The Cosmopolitan, Las Vegas

jbardol00 Platinum
Currently Being Moderated

I want to let my fellow Marriott road warriors know that the Cosmopolitan in Las Vegas is a fun and conveniently located Marriott property located in the heart of the strip.  The rooms and views are spectacular.  My only complaint is that housekeeping was horrendous and their platinum lounge is pathetic.  The lounge for platinum members consists of coffee, OJ, cranberry juice, and cliff bars in the morning.  In the evening, they have an open bar (free of charge) for platinum members from 15:00 to 20:00 and serve pretzels and chips, which is really weak!   The hotel, casino, and restaurant staff were all very nice, but if you go, dont get mad if you go to take a shower and there are no wash clothes.

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  • Re: The Cosmopolitan, Las Vegas
    jamaiah01 Platinum 1 Reviews
    Currently Being Moderated

    The rooms are nice and big..  Not crazy about the restaurants there.  I would warn about staying on the pool side of the hotel on a Saturday night.  Party noise was a constant boom boom boom until 3:00 am.

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  • Re: The Cosmopolitan, Las Vegas
    allain Platinum
    Currently Being Moderated

    I agree, housekeeping in the rooms is really bad, especially the bathrooms. And don't even think they will fix it upon request. However, it's much better in the non-standard rooms.

    As for the restaurants, I can recommend the Wicked Spoon buffet. The Overlook Grill is a great place to have breakfast: good portions, great taste, nice service.

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  • Re: The Cosmopolitan, Las Vegas
    tmallon Platinum 1 Reviews
    Currently Being Moderated

    Since when do they have a platinum lounge?  Does the availability of this "lounge" mean they no longer extend platinum members a free Wicked Spoon breakfast?

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    • Re: The Cosmopolitan, Las Vegas
      allain Platinum
      Currently Being Moderated

      It has nothing to do with the platinum Marriott program, it's their own program. Their lounge is only a cocktail and snacks place.

       

      Here's the benefits list for Marriott gold and platinum members:

       

      Marriott Platinum Guest:

      ·        New benefit: Complimentary Coffee and Juice Daily 6am to 9am in our Identity Suite, West Tower Suite 1637

      ·           Complimentary One Tier Room Upgrade upon arrival, based upon availability at Check-In

      ·           Platinum Check-In Lounge (adjacent to the Front Desk and Vesper Bar)

      ·           The choice of one of the following:

      o    Complimentary Breakfast for two to the Wicked Spoon Buffet for one day during your stay - “Platinum / Invited Guest” entry available

      o   500 Marriott Bonus Points

      o   Welcome Amenity upon arrival

      ·         Complimentary Wi-Fi, Internet Service

      ·         Complimentary Limousine Upgrade when you reserve a Sedan to or from McCarran Airport,

              when reserved through a Platinum Elite Concierge         

      ·         An extended check-out of 2pm to maximize your experience

      ·         Marriott Elite Concierge dedicated to assisting Marriott guests only.

      Marriott Gold Guest:

      ·         Complimentary Wi-Fi, Internet Service

      ·         Complimentary Limousine Upgrade when you reserve a Sedan to or from McCarran Airport,

             when reserved through a Platinum Elite Concierge    

      ·         Marriott Elite Concierge dedicated to assisting Marriott guests only.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: The Cosmopolitan, Las Vegas
        Platinum 28 Reviews
        Currently Being Moderated

        Staying in Las Vegas is tantamount to staying on a different planet.  The have their own "playbook" and don't really care what anyone  else thinks!

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: The Cosmopolitan, Las Vegas
    bassetboyz Platinum 10 Reviews
    Currently Being Moderated

    The Cosmopolitan is one of my favorite hotels on the Strip and having it be a Marriott affiliated property is great.  I can use/gain points and just being able to skip that horrendous check in line is worth it! 

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  • Re: The Cosmopolitan, Las Vegas
    ryankolb2001 Platinum 3 Reviews
    Currently Being Moderated

    I was disappointed...as I was in Vegas at the wrong time.  They were just finishing this property, so I stayed at a non-Marriott property on the strip (except for the one night that I spent at the JW, which is AMAZING).  Next trip to Vegas, I'll definitely be looking forward to staying at this property.

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  • Re: The Cosmopolitan, Las Vegas
    dalekana Platinum 2 Reviews
    Currently Being Moderated

    So there are more cons than pros. I thought of staying there just for the location and preferred check in. Maybe I'll try it for myself this year.

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  • Re: The Cosmopolitan, Las Vegas
    net Platinum
    Currently Being Moderated

    "The rooms and views are spectacular".  I agree 100%. I was amazed at the rooms and the views. And  the balcony was large and very useful. The Cosmopolitan will get my business again. It's a great Marrioot property if you're going to be in Las Vegas.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: The Cosmopolitan, Las Vegas
      jerryl Platinum 2 Reviews
      Currently Being Moderated

      checking in tonight and looking forward to it

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: The Cosmopolitan, Las Vegas
        madmax Gold 7 Reviews
        Currently Being Moderated

        jerryl be sure to let us know how you liked it and post some pics if possible.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: The Cosmopolitan, Las Vegas
    stewmander Platinum 3 Reviews
    Currently Being Moderated

    I am wondering if they still offer breakfast for 2 at the Wicked Spoon, from the Cosmopolitan website it mentions:

     

    BENEFITS EXCLUSIVE TO MARRIOTT PLATINUM & PLATINUM ELITE MEMBERS

    VIP CHECK-IN

    ULTIMATE RESERVATION GUARANTEE

    CHOOSE YOUR REWARDS

    During your visit you can choose to receive 500 bonus Marriott Rewards points, or a $10 dining credit. Let us know upon check-in which you prefer.

    ROOM UPGRADE ON US

    LEAVE LATER

     

    hmmm

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    • Re: The Cosmopolitan, Las Vegas
      designdeva Platinum 3 Reviews
      Currently Being Moderated

      Have a reservation here for Sunday and received an email with this information.

       

      YOUR PLATINUM BENEFITS
      Enjoy access to a dedicated Platinum Check-In, a room upgrade on us when available and late check-out when we can provide it to you. You also have the option to choose your Marriott Platinum Guest reward, either complimentary brunch for two at Wicked Spoon or 500 Marriott Rewards points upon check-in.

      I assume this means that they are still offering the buffet for two to Platinum members.

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      • Re: The Cosmopolitan, Las Vegas
        stewmander Platinum 3 Reviews
        Currently Being Moderated

        Thanks for the reply, I will keep that in mind when I plan my next trip to Vegas, I am glad to see they kept the buffet for 2.  The last time I went to the Cosmopolitan, we got the brunch for two for each day we stayed, that was a sweet deal =]

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: The Cosmopolitan, Las Vegas
          jerryl Platinum 2 Reviews
          Currently Being Moderated

          Well just finish my stay. First the hotel is fantastic ,views are great and yes got the two free buffets at wicket spoon but not for long in fact when I checked in the new list of benefits now shows the typical 500 points or $  10 but they had sent me the email which I showed them and they honored the e mail. So keep the email that shows the two free buffets but suspect the offer will disappear real soon

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: The Cosmopolitan, Las Vegas
        biglee73 Platinum 4 Reviews
        Currently Being Moderated

        I stayed at the Cosmopolitan the week before Christmas and when I checked in, they told me that it was the last week they offered the free buffet.  I'm headed back there next week and my reservation also lists an option for the free buffet.  We'll see what happens.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: The Cosmopolitan, Las Vegas
          jerryl Platinum 2 Reviews
          Currently Being Moderated

          haven't received credit for points but it is only 5 days. I bet after ten I will have to go to Marriott but will let you know

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: The Cosmopolitan, Las Vegas
          designdeva Platinum 3 Reviews
          Currently Being Moderated

          I did receive an email telling me I was going to get the breakfast buffet.  Stayed last week and took the email with me.  If I had not had that email I would NOT have gotten the breakfast buffet as that has been discontinued.  When talking to the staff at the Platinum check in desk they said they thought it was a big mistake on the part of management to stop this but it came down to the cost.  When they are charging me $25.00 resort fee per day and I am there on business and NEVER use the facilities this is sort of a slap in the face to Platinum people.  It has become apparent to me that the management of this hotel really could care less about Marriott or their customers.  The hotel benefits from the Marriott name but that is not reciprocated.  Have stayed there a number of times but this was my last visit.  Other hotels on the strip are as nice, more considerate of their guests, and much less expensive. 

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: The Cosmopolitan, Las Vegas
    marriottmemberfromla Platinum 51 Reviews
    Currently Being Moderated

    The website has been updated.  The Cosmopolitan has not updated their email template so Platinum members are still receiving communications that they are owed breakfast for 2 at Wicked Spoon before their stay.  The Cosmopolitan is working to change that email template soon.

     

    jerryl,

     

    I stayed in January and it took 9 days to get points credited to my account.  It took a while, but (in the end) I did not have to call Marriott.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: The Cosmopolitan, Las Vegas
    yosof Platinum 1 Reviews
    Currently Being Moderated

    I stayed at the Cosmo just a few days ago. It looks like there are some changes and YMMV - also try to avoid the manager Galvin whose job seems to be making Marriott Platinum members feel bad when inquiring about upgrades

     

    Re: Platinum Elite Upgrades Downgraded (?) at Cosmopolitan of Las Vegas (2014)

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: The Cosmopolitan, Las Vegas
    marriottmemberfromla Platinum 51 Reviews
    Currently Being Moderated

    I personally really like The Cosmopolitan (I prefer their rooms to Aria, Bellagio, Caesars, Wynn, Palazzo, Venetian...I hear Trump, Mandarin and Encore have great rooms, but I haven't stayed at those properties yet).  That being said, there are several reasons to book elsewhere on The Strip or off there.

     

    Reasons to stay at The Cosmopolitan...

    --Top-of-the-line Strip property (competitive with Bellagio, Aria, Palazzo) where you earn Marriott Rewards points

    --If you are Platinum, good possibility to get an upgrade (suite-like room) without doing the credit card sandwich

    --Balconies in most rooms (a rarity on The Strip); makes for a great pre-going out meeting spot

    --Great location--right next to Bellagio and City Center where a lot of key Vegas attractions are

     

    Reasons NOT to stay at The Cosmopolitan...

    --Customer service (whether you are an elite member or just a regular guest) is a notch below typical Marriott properties

    --Several expected Platinum benefits (free Internet and free breakfast) are nowhere to be found

    --Expected Gold benefits are really nowhere to be found; hotel only recognizes Gold's bonus points benefits

    --Room rates are among the highest on The Strip (typically only The Mandarin, Wynn and Encore are more expensive)

    --If you are going to pay that much for a room, wouldn't it make sense to try something different like Aria or Palazzo

     

    ***This could be a plus or a negative depending on your point of view, but the hotel draws a very young and hip clientele (both in the casino and in the rooms)***

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: The Cosmopolitan, Las Vegas
      jerryl Platinum 2 Reviews
      Currently Being Moderated

      another benefit is most rooms come with Japanese soaking tubs

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: The Cosmopolitan, Las Vegas
        yosof Platinum 1 Reviews
        Currently Being Moderated

        That's only if you get the upgrade.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: The Cosmopolitan, Las Vegas
          marriottmemberfromla Platinum 51 Reviews
          Currently Being Moderated

          I agree with yosof.  I actually don't think the Japanese soaking tubs are that common (if you book a regular room...they may just upgrade you to a balcony with a regular tub).  Many of the rooms do have balconies so you have a good shot of getting a balcony even if you have no status with the hotel or Marriott.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: The Cosmopolitan, Las Vegas
      yosof Platinum 1 Reviews
      Currently Being Moderated

      Why does everyone agree that the Cosmo lacks in customer service?

       

      It's somewhat ironic, given that Vegas has one of the world's largest workforce of hospitality employees.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: The Cosmopolitan, Las Vegas
        marriottmemberfromla Platinum 51 Reviews
        Currently Being Moderated

        I think as I stated above that their service is a notch below typical Marriott standards, but I think Marriott's service exceeds what you get at Starwood or Hilton properties.

         

        I've stayed at a lot of Vegas properties and for the most part I think the service is fine but not memorable.  I recently stayed at the Signature at MGM Grand and the service was very good, but that is kind of an odd property (not really your typical Vegas hotel or clientele).

         

        I would say the service at The Cosmopolitan is on par with the other big Vegas casinos and resorts on The Strip.  I wouldn't say it was better but also not noticeably worse.  I do think The Cosmopolitan draws a more entitled crowd than the other Vegas casinos because of its style and high rates.  I imagine the front desk has to deal with a lot of angry / disappointed customers and this impacts the service all customers get.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: The Cosmopolitan, Las Vegas
        marriottmemberfromla Platinum 51 Reviews
        Currently Being Moderated

        I've been to Twist in the Mandarin and the Mandarin Bar (haven't stayed at the hotel yet) and the service was exceptional.

         

        Another thing about The Cosmopolitan is that I imagine many Marriott members are staying on points and not paying the usual room rate.  I haven't used points to stay there yet so I don't know if that impacts the service.  For most Marriott properties where I use points or free certificates, I get very good service.  I have stayed at the occasional property on points or paid a very low/discounted rate and I have wondered if I received a little less service because I did not pay for the room (or paid as much as other customers).

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: The Cosmopolitan, Las Vegas
          lakersfan Platinum 20 Reviews
          Currently Being Moderated

          I have yet to stay at the Cosmo, but in years of rewards stays I have never once felt that the level of service was less.  In fact, at several properties the front desk associate commented positively that the stay was a reward stay.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: The Cosmopolitan, Las Vegas
            marriottmemberfromla Platinum 51 Reviews
            Currently Being Moderated

            I wrote "wondered" because I'm not sure if that was the case or not...it could have just been the service at those properties in general were a notch below most Marriotts.

             

            I too have received great service on rewards stay.  At the San Mateo Marriott, they waived the parking charge so that it could be a completely free stay.  At another property on a busy Memorial Day weekend, they upgraded me to one of their few suites because I booked it so far in advance and they appreciated the planning that went into it.

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: The Cosmopolitan, Las Vegas
            marriottmemberfromla Platinum 51 Reviews
            Currently Being Moderated

            I've spent a lot of time in Vegas...too much...I'm not really a fan of Vegas.  But while Vegas is much more commercial and corporate today, a lot of the service still runs on the unspoken rule that the customer who drops the most money in the hotel/casino gets the most benefits and special treatment. So I think as a Platinum member, it is not too much to hope/ask to get the same Marriott VIP experience there...but it might be unrealistic to expect.

             

            And the credit card sandwich is widely used so even those not dropping a lot of money might get a nice perk or two.

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

            • Re: The Cosmopolitan, Las Vegas
              yosof Platinum 1 Reviews
              Currently Being Moderated

              I wonder what their threshhold is. I've experienced only mediocre service, often rude. I'm close to having spent $10k there after 30+ nights there.

              (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: The Cosmopolitan, Las Vegas
          yosof Platinum 1 Reviews
          Currently Being Moderated

          I've always paid cash (credit card) for my Cosmopolitan stays..

           

          I'm used to paying $399+/night in SF and NYC for Marriott paid stays, and the Cosmo is typically in the $200 and less range... which means it's pretty cheap for a paid Marriott night.

           

          (I usually use my points for hotel rates at $699 or higher for a Cat 7 or 8 property. This happens when there is a major conference in town.)

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: The Cosmopolitan, Las Vegas
        marriottmemberfromla Platinum 51 Reviews
        Currently Being Moderated

        Kind of related to The Cosmopolitan, but I was at the Gaylord Nashville today (just visiting and not staying) and this property is new to the Marriott family and definitely more affiliated with the Gaylord brand than Marriott.  That being said, I noticed a very big banner highlighting the elite check-in line (most pronounced elite check-in I've seen at any Marriott property).  In it was one Marriott member.  The regular check-in line must have had at least 30 people waiting.

         

        Part of me wishes I would have stayed there...the room rate was actually pretty reasonable because it is winter in Nashville...the place was crazy busy though with several conventions going on...so maybe it was a good thing I did not stay there.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: The Cosmopolitan, Las Vegas
    marriottmemberfromla Platinum 51 Reviews
    Currently Being Moderated

    Despite the limited recognition of Platinum members at The Cosmopolitan, I do want to nominate a Cosmopolitan employee for a Spirit to Serve nomination (great concierge there), but are they even eligible because it is an Autograph hotel?  Does someone know?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: The Cosmopolitan, Las Vegas
      jerryl Platinum 2 Reviews
      Currently Being Moderated

      I agree the cosmo is terrific

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: The Cosmopolitan, Las Vegas
        jerryl Platinum 2 Reviews
        Currently Being Moderated

        Cosmo was great but still waiting for credit for my stay. Waited the ten days to go to Marriott rewards  and now no answer for another 8 days  will see how long it takes

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: The Cosmopolitan, Las Vegas
          marriottmemberfromla Platinum 51 Reviews
          Currently Being Moderated

          It took 8 or 9 days for my credit for The Cosmopolitan to come in, but it finally did without having me to call in.  Credit for my Renaissance Nashville stay still hasn't come in and it has been 9 days.  Ive never had difficulty with getting credit for my stay within 3 days of my stay.  However, 3 of my last 5 stays have been late and it looks like I am going to have to call in for 2 of them.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: The Cosmopolitan, Las Vegas
    rayred Platinum
    Currently Being Moderated

    I just had the same very poor  experience.

    Told 4 different stories about concierge lounge from -

    #1 from reservations- on 26th floor ...

    to #2 check in - not sure will call with info....

    to...#4 was - "sorry, under construcion."

     

    Great hotel -awful communication & coordination.; back to the Venitian.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: The Cosmopolitan, Las Vegas
      dalekana Platinum 2 Reviews
      Currently Being Moderated

      I called and they said that the lounge is only for Identity folks. So us PE wennies are SOL. I would only stay at Cosmo using points. I wouldn't give then a dime of my money.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: The Cosmopolitan, Las Vegas
    wally3433 Platinum 2 Reviews
    Currently Being Moderated

    We stayed there last year at this time for 4 nights.  Wife and I lost about 1200 in the casino, always using our Identity card at the tables.  I am a minimum bet player, and rarely go over $50 per bet.  This is considered VERY LIGHT play in terms of casino comps.  I can now stay there for free (save a $25 resort fee per night) two nights in a row for most nights, including weekends. 

     

    Just wanted to remind everyone that if you are going to dump some money at the casino, even though I hate giving them a loyalty card, it might help you for future reservations.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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