Following the termination by Halifax of administering the Marriott Rewards Programme I was left with a balance of 7,491 on 30.01.12. I subsequently re-joined when Creation took over and have today received my first account update, however this does not include my previous balance. My question is can you please explain this for me - is it an oversight or do I have to claim them.
Thank you for your consideration
When you say that you rejoined does that mean that you have a different Marriott Rewards Number? If this is the case then the previous balance would not be included if you have a new number.
Have you logged into your account on the marriott website to view your points balance?