This past week Toni (Don't know last name, and I never asked), really helped another Platinum member and I with a series of complicated reservations. We had to book a series of FF's and wanted to make sure we got a group rate. All was done by Toni with precession and professionalism. She was patient, knowledgeable, and had a great sense of humor!
The reservations have worked out this week as I am staying in St. Charles at the FF part of this week and am attending meetings at other hotels. While I don't know Toni's last name nor initial. She has been in Omaha for a number of years, and in a native of Poland (One of my favorite countries) also she moved years ago from Chicago to Omaha.
Again, "Thank-you Toni", you deserve a special mention for a "Job well done"!
On behalf of behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate a Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.