Anyone stayed at the JW Marriott Essex House?
Anyway, I think I've stayed in 6 or 7 of the 20 Marriott/Renaissance properties within (extended) walking distance of Times Square (but only 2 of the 5 category 8's), but I'm trying to figure out whether to try this one....
Thanks for posting. I'm a little curious about this property too. It appears that it became part of the Marriott family late last month. I would also be interested to hear what other Insiders who have been to the property have to say about it. Recently USA today did an article about it.
Folks - thanks for the quick and helpful responses, which, of course, explain exactly why the web page isn't up to the normal standard....
FYI - for folks who spend a lot of time in NYC, there's a lengthy thread here about NYC market pricing, timing, and some of the various properties that you might find interesting or at least worth trying:
I stayed at the Essex House just after it was purchased by Marriott (late Sept 2012) and did not like it at all. The rooms are REALLY small, they tried to stick my wife and I in a single, cramped King room with our 3 year old (the bellhop helped us get into a room with a small daybed). Instead of views of Manhattan or Central Park we got... other rooms in the building.
Also, there was NO concierge lounge at all along with ZERO check-in amenities. This means no breakfast whatsoever and no options other than the high-end restaurant. There was no mention of any of this before we arrived. The Essex House offered a 2500 point "bonus" to compensate us for the trouble. This was instead of the 500 point check-in bonus I should have gotten and didn't make up for the increase in points to stay the night at a JW (40k points!) over another Marriott or Renaissance nearby.
There were several other little things that were annoying, including the lack of close food options on the neighboring streets. I complained to Marriott and they got in touch with the Essex House. Eventually they just gave me my 40k points back. I won't be staying there again any time soon.
Very helpful information.
I am hoping to stay here for a 10-day rewards stay next year. Hopefully, by then, they are doing more for their elites on a rewards stay including upgrades (according to their website, about 20% of their rooms are suites). The rooms book at a high room rate though so it might be hard for them to upgrade rewards customers when paying customers are paying $500/night. I might have to call ahead to make sure I can get an upgrade before booking. I don't mind having a small room, but I would really want a Central Park view.
Their executive lounge is now open.