According to the local paper the owners of Eden Roc after multiple complaints to marriott because of allegely poor performance have removed mariott as the managment company.Was it really that bad that the owners of the iconic hotel would fire marriott and replace it with another firm? Why did not marriott respond to the owners complaints? The owners should have contacted CS on this blog!
From the various reports, it certainly appeared to be a bitter parting (which according to articles ended March 30th after a prior January notice). This was an Insiders favorite, it certainly didn't seem to be about the service as far as we were concerned - no doubt a lack of agreement over financials, the wave of the future.
As Bette said, " Fasten your seatbelts, it's going to be a bumpy night "
Wow! Not sure what the real deal was that caused this split, but I'll say that our past stay there was fabulous. And on a recent visit to the area, we went back to the Eden Roc just to see the new tower. Hopefully Eden Roc will notify all existing reservations of the change so any Marriott members can make other arrangements if they want to.
Oh Bette, how right you are. Being that Marriott is still booking reservations at this property, it appears the countersuit at least got a temporary injunction about Eden Roc taking it back. Whew, exciting times; and we thought earning points at the Gaylord was a crapshoot.
It gets better, is not the first time a hotel tried to do that to Marriott this happened at the Waikkiki Edition in Hawai http://www.courthousenews.com/2011/12/14/42229.htm Aqua was succesful though.
Good one favargas (and by the way, great write up on Bogota). It kind of puts Bogo's and weekend breakfasts and where they fall on the radar in perspective, doesn't it. And to think I'm trying to squeeze these guys for $3 on a AAA rate! Those Marriott boys and girls play some big time hardball. Oh well, back to trying to book 2013 deals; it's good to know what I'm up against.
erc is correct here is the short version of the story http://www.bloomberg.com/news/2012-04-02/marriott-sued-for-mismanaging-eden-roc-hotel-in-miami-beach-1-.html I also want to add that the story portrayed here does not show the original complaint from Eden Roc and from having read it a while back it seems to me that the owners of the hotel expected a higher return on investment after pouring 250 million in that hotel, but they didn't take into account the recession that we have been in since late 07 that has significantly impacted both leisure and business travel. In my opinion Marriott did the right thing by discounting the rates to keep the hotel in business and out of the red (which would have been the case if they would have not discounted the rates) It seems to me that the management was presented with a better management offer and that is why they wanted out of the contract with Marriott and blamed them for the loss. Having stayed at the Eden Roc, I can say that the hotel will be truly missed and it wouldn't surprise me if we were to find it rebranded as a W hotel in the near future...
July 11th - last day of Marriott at Eden Roc