My wife and I are celebrating our anniversary in NYC for a long weekend and are staying at the Marriott Marquis. I dropped 120k points for 3 nights, and of course you can only select a standard room, regardless of how many points you use ( so much for all the advertisement about points for upgrades i see lately). I have been platinum for the last few years and currently have 206 nights this year (includes roll overs, promotions, etc.)
Question: Will they at least give me a Times Square View room?
I heard it is difficult to get upgrades, but I will be very disappointed without a least a Times Square room. This is only our second trip to NY, and we are still interested in being in the middle of the action.
The platinum line could not change it on their end, and said wait till checkin. They did put the "request in", and I noted it under special instructions on my online reservation.
What's my odds?
I have had very good luck in getting my Platinum Time Square upgrades when staying there though I suspect alot has to do with how busy the hotel is, and how many other Platinums are in queue ahead of you.
It never hurts to call in advance and explain its a special occassion and see what they can do.
I just had to travel with our team to an offsite, and there were rumors floating around that the hotel we were staying in was noisy cause one side faces a highway. I called in advnace, and they blocked the rooms for everyone on the team. I also asked them to give my upgrade privileges to my boss instead of me, and they also gave him the suite upgrade.
Wanted to be sure that for the next trip there was team consensus on staying there.
You are exactly right, and contact the hotel directly and let them know of your situation and desires. Likewise, when making reservations with the Platinum hot line, let them know about your desires, they will notate it on your reservation.
By the way, if you have never stayed at The Marquise, consider the Renaissance. It's very close and not a convention hotel.
Great experience at the Marquis. Upon Check-in, the clerk acknowledged I was platinum and said "let me see what I can do for you." He gave us a times square room on concierge level.
It was nice being near concierge, definitely took advantage of it Thursday night and Friday Morning. The only bummer was that a beer cost $9.80 + tip. That was higher than room service ($7-8), which doesn't make sense to me...
Great service throughout the stay, and no problem with a better room placement upon check-in.