- Gold Exclusive Offers
Suite Upgrades Now Benefit for Platinum Members in Asia Pacific
Complimentary suite upgrades are subject to availability for Platinum Elite members staying at participating hotels located in Asia Pacific.
Participating hotel brands in Asia Pacific include: JW Marriott® Hotels & Resorts, Renaissance® Hotels, Marriott® Hotels & Resorts and Courtyard by Marriott® Hotels.
Hotel locations in Asia Pacific include: Australia, China (including Hong Kong S.A.R.), Guam, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Thailand and Vietnam. In Japan and South Korea, suite upgrades may be limited and may be offered at the hotel’s discretion.
Complimentary Suite Upgrade: Generally, based on availability at check-in; in some cases, availability is determined later in the day. Limited to a Member’s personal guestroom. Upgrades include most available suite types, except Presidential Suites, Chairman Suites and other signature suites. For stays greater than 3 nights, suite upgrades are subject to the hotel’s discretion.
not exactly correct. the current policy active everywhere else specifies that suites are NOT part of the upgrade plan. Of course you are correct that any property can upgrade you to whatever room they choose, but now, suites have been put on the table as a policy 'perk' in South Asia. I applaud their decision.
No disrespect Shoeman; but when you post to correct somebody else, you might want to check before you post, just to make sure you're right. Marriott Platinum Reward Status | Marriott Platinum Elite Benefits
* A qualifying night is any night stayed at a participating hotel, and paid for by the member with cash/credit card.
† Benefit varies by participating brand. See Elite Terms & Conditions for details.
§ Weekend Discount: Available at participating Courtyard and SpringHill Suites locations in the U.S. and Canada.
¶ Free Local Fax: Available at participating Courtyard, Fairfield Inn & Suites and SpringHill Suites.
& Available only at participating U.S. and Canada locations.
First of all, no disrespect taken. Nor was I attempting to 'one-up' you. However, please see below from the MEMBERSHIP BENEFITS portion of the Marriott Rewards program currently on the website. Take particular note to the last point. I believe I am right!!!
║ Not available at The Ritz-Carlton and EDITION hotels.
** Not available at Marriott Vacation Club.
†† Gift Shop Discount: Available at participating JW Marriott hotels, Autograph Collection, Renaissance Hotels, Marriott Hotels & Resorts and Marriott Vacation Club. For participating Ritz-Carlton and EDITION hotels: 10% discount on logo merchandise only.
§§ Bonus on Marriott Rewards base points not available at ExecuStay and Marriott Executive Apartments.
¶¶ Bonus points earned only on cash/credit card stays; redemption stays excluded. Not available at ExecuStay and Marriott Executive Apartments.
*** Free Internet Access: Available at participating Marriott brand hotels and The Ritz-Carlton hotels.
††† Not available at The Ritz-Carlton and EDITION hotels.
§§§ Available at participating JW Marriott hotels, Autograph Collection, Renaissance Hotels, and Marriott Hotels & Resorts (not available at resort locations).
¶¶¶ Room Upgrade: At no additional charge, we’ll do our best to upgrade you to our best-available guest room in the next room category level. Suites are excluded. Not available at Marriott Vacation Club.
Shoeman; you're posting the old language. It was changed a couple of months ago and posted right here on Marriott Insiders by a Marriott rep. If you click on the link I posted above, you will see the new language which is
For Platinum Elite members the best way is up! So every time you check in,
we'll do our best to upgrade you to a premium room - at no additional charge –
for your entire stay. Upgrades may include rooms with desirable views, rooms on
high floors, corner rooms, rooms with special amenities, rooms on Executive
Floors, or suites, subject to availability identified by each hotel."
So, when you say you believe you are right Shoeman, in actuality you were right as of a few months ago. Not now.. Marriott Platinum Reward Status | Marriott Platinum Elite Benefits
Jasper is wrong. As you probably know, michellel is Marriott exec managing the elite program. Here is her post of June 7, 2012:
michellel Jun 7, 2012 2:20 PM
Greetings, Everyone! So happy to report that we have made changes to both our marketing copy and Terms & Conditions to more accurately reflect the existing upgrade benefit on property. Just to reiterate - the benefit was never changed - but we did shoot ourselves in the foot by not being totally clear in our language. It will take upward of 4 weeks to change the language across all of the touch points, so your patience is greatly appreciated. With your help, we believe we've rectified the former confusion. Thanks for making us better. STANDING OVATION FOR OUR INSIDERS COMMUNITY!
For Platinum and Gold Elite members the best way is up! So every time you check in, we'll do our best to upgrade you to a premium room - at no additional charge – for your entire stay. Upgrades may include rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities, rooms on Executive Floors, or suites, subject to availability identified by each hotel. See terms and conditions for details.
Terms and Conditions:
Complimentary Room Upgrade: Based on room availability at check-in and limited to a Member's personal guestroom. Upgrades may include rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities, rooms on Executive Floors, or suites. All upgrades are granted on a space-available basis, as determined at the time of check-in. Upgrades are subject to availability and identified by each hotel. Not available at Marriott Vacation Club.
I had a chance to review the thread you included above. seems to me you have a problem with wanting to blame other people for any number of things... Jasper wasn't wrong, the terms and conditions attached to the corporate posting was wrong. Jasper didn't write it. I'm not wrong, the information provided me is incorrect or, out-of-date. Anyway, I believe I am over you and would respectfully ask you no longer make any attempt to reach out.
As long as you got a laugh out of it, I'm smiling with you. I can be one of those guys that likes a good argument, sometimes too much, so that's why I was riding the back and forth waves. By the way Shoe, I'm still not convinced that the whole Marriott world believes that suites are now part of the norm. I'll believe it when I hear those words at most checkins.
pained and shoeman -- For what it's worth, let me tell y'all about my latest upgrade experience and I haven't even arrived yet. I'm staying 5 nights on points (normal rate of 35k per night - get 5th night free) in Sept at Harbor Beach Resort in Ft Lauderdale. About a week or two after I made the reservation on line, I checked my upcoming reservations listing and saw that for that stay I had been upgrreaded to the Turtle Suite, which by the way has a large wrap around balcony right on the ocean and beach. I called the hotel and learned that the upgrade was complimentary and they looked forward to our arrival. We're pumped! So whatever the policy is now, this is ground level reporting.
(Aren't forums fun sometimes?)
Husker, I am very happy for you guys and your prior to check-in upgrade. It creates a lot of excitement, good will and anticipation for a great trip, I would imagine. That is truly stellar ground level reporting (but I can't help but wonder if you aren't a rock star among the Marriott folks - Husker preceded by his reputation! )
In all seriousness, good, bad, right or wrong, like Pained stated, for me it remains to be seen whether or not we will see more upgrades across the board, especially when it comes to suites. New copy or old copy, at the end of the day, it's up to the hotel and how they want to play it, whether or not it's part of their management policy, how booked the property is, etc. As a gold member, I have no expectations of upgrades. I figure if it's hard enough for Platinums to get upgraded consistently, it's certainly not worth getting MY hopes up, and so then when I do get an upgrade, I am a happy - well, not camper, but guest.
Along the same lines, I have read a number of happy posts where Platinums have reserved basic or garden view rooms (on points as well as cash) and been upgraded. For me, if I know that I want a certain room type, ie. ocean front or a suite, etc. and anything less won't do, I feel more comfortable just making the paid reservation for what I want. (I mean, I'd prefer it as a free upgrade of course, but if it's what I want, I really don't want to risk the potential for disappointment.) For example, we need to stay overnight in Reno in Nov. Want to use a cat 1-4 cert. at a FFI, but really need a suite (for 3 persons - no queen beds, only doubles). Would love the free upgrade, but what if we get there, and no can do? So with points and certs, it can be a real gamble sometimes. (And I hope the "stay on topic" police don't blast me for veering slightly off center of the topic.)
I believe that is true for Platinums. You are referring to the 48 hour guarantee? I don't know if that holds for Golds. But, I'm confused. If the guarantee holds true, then I am only guaranteed for whatever I booked. If I book a lesser room, regardless of points, cert, or cash, that's all I am guaranteed. I can hope for an upgrade but may not get it. If I want a guarantee for the better room, I have to book for it. With the e-certs, you are only given limited options for room types when you book, ie. at the FFI in Reno, it only lists a double double room option for the e-cert usage. If I definitely need a suite, then I'm thinking maybe I shouldn't book with the e-cert, which only would guarantee the double double room. Am I making any sense?
That's right..if there was a hotel in Little Rock that had a Razorback Suite, I doubt a Cornhusker would ever get upgraded to that suite! Those Maryland Terrapins slipped up and left that suite vacant and Husker swooped in and snagged it right under their collective noses.
Husker, As of this writing, no Marriott property has informed me of their desire to name a suite after me. Please rest assured, if that day ever comes, I'll only accept the honor if I can give each of my cohorts on Marriott Insiders a free night or two. I'll give you the first shot!!
By the way, are you sure you'd stay in the "Sooner Schooner" suite. I hear it has captial OU toilet paper and towels.
I just spent a week at the Seoul Renaissance and was upgraded to a corner suite. Very nice room, excellent service. Good for US travellers with jet lag is that the gym is open 24/7, and has outstanding facilities. Free breakfast on the 23rd floor, or in the concierge lounge on the 21st floor. Open bar and snacks in the evening,could (and did) just eat dinner there at night. But, go out the hotel on the third floor,turn right, up the hill one block, and it's entertainment center. Go down one block, look up to the second floorwith patio seating. Outstanding Korean grill. Great, great location.