This may be a stupid question, but my points have been off (or not counted) enough as to make me wonder. Plus where I stay at a Marriott tends to be quite expensive in euros (so there's the conversion factor too) and some deduct taxes from the total calculation.
I am curious as to how we find out if we are actually getting our 500 bonus miles when we check in? Wouldn't it be nice if somewhere we could see a breakdown of the points per stay? (What's included, what's not [i.e. taxes -- or food or amenities at CYs], and the bonus gift.
I admit that I don't ever know whether I've gotten my 500 pts. I assume so, but like with the Boscolo Venezia aka Grand Hotel dei Dogi and a few other hotels in the past, I don't feel we can be absolutely certain. It's usually somewhat easier with the MR Chase Premier Card because you have your final total from the hotel as well as your credit card bill if it's a different currency. It was only the total lack of Marriott points last month on my credit card bill that alerted me to the Boscolo not giving Marriott points.
I don't know if all hotels post the same way, but when I look at my last stay online, and click the + sign to expand that particular stay, I see the breakout listed like this:
Portland Marriott Downtown Waterfront
The 2,555 should be beside the total and the 500 should be beside the Platinum Arrival Gift Bonus, but the paste of the cells seems to throw it out of line. Does this help?
Agreed... I can't always remember whether I will get points on taxes, Marketplace purchases, etc, but I always confirm that the Base number is about right and that my bonus and arrival gift were posted. Typically what I will find is that if something is off it is the arrival gift. Guess since we have a choice at check-in it isn't automated, but usually calling the hotel after the post is visible quickly resolves the problem