11 Replies Latest reply: Aug 7, 2012 2:26 PM by lone6star RSS

When did they start notating purpose for stay on the folio?

tapline Platinum 2 Reviews
Currently Being Moderated


I recently went to Amarillo Texas for a few days of business.  Of course, after the normal business day, I'd enjoy dinner with my wife, who almost always accompanies me on my trips.  When checking in, I usually make small talk with the front desk..  I guess I told the front desk clerk that I was passing through and that I hoped to see my daughter while on this trip.  Little did I expect that information to be emblazoned across the top of my folio once I received it via e-mail.  "visiting daughter" "passing through" printed below my name on the folio. I called the hotel days later and was informed that they could'nt take that off of the folio, and was told that Marriott likes to know your purpose of visit.  Not a problem for me but I guess it is when printed on the receipt for which I will now have to explain to accounts payable.  I told the young lady that I went to supper, swam in their pool and even saw a movie during my stay but wouldn't expect to see that either printed on the folio.  If the purpose is to find out the reason, I think in short order it would be self defeating as most (me included) will just respond; "business", and Marriott won't gain accurate information.  I don't remember this type of thing ever happening to me before and am surprised that if this is a new protocol, that it is being tolerated. I for one do not like it.  Anyone else have this happen...or think its a big deal?

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: When did they start notating purpose for stay on the folio?
    lone6star Platinum 3 Reviews
    Currently Being Moderated

    That's a new one for me!  Was this s brand new marriott property?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: When did they start notating purpose for stay on the folio?
      tapline Platinum 2 Reviews
      Currently Being Moderated

      Nope.  A Fairfield Inn...nice but definitely not new.  I also had the same thing happen to me when staying at a Marriott property in Lubbock as well.  Perhaps its coincidental but I thought it was wierd, especially since the front desk told me thats what they do.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: When did they start notating purpose for stay on the folio?
        painedplatinum Platinum 2 Reviews
        Currently Being Moderated

        I have never seen it or maybe just never noticed this on my folio. It has to be a misinterpretation by that hotel. If not, it's a very bad business practice by Marriott.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: When did they start notating purpose for stay on the folio?
    californian Platinum 37 Reviews
    Currently Being Moderated

    I have never had this and would not like it if it happened.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: When did they start notating purpose for stay on the folio?
    shoeman1000 Platinum 4 Reviews
    Currently Being Moderated

    tapline

     

    I just reviewed several folio's of recent travel and have found no indication of the notation you mentioned.  very strange.  I can fully understand Marriott wanting maket intelligence as to your travel purpose, but cannot imagine them printing this on the folio.

     

    NathalieF

     

    perhaps our community manager will fill us in.  seems to me its a breach of privacy, but that's just me.............

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: When did they start notating purpose for stay on the folio?
    GemPrincess Alumni Steward Platinum 17 Reviews
    Currently Being Moderated

    Has not happen to me yet, but thanx for the heads up.

     

    I will make sure anything I say is okay to be printed on the front page of the NY Times :=)

     

    Forwarned is forarmed!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: When did they start notating purpose for stay on the folio?
    tef6178 Platinum 8 Reviews
    Currently Being Moderated

    I haven't seen this type of designation on my folios as of yet (just completed a northeast trip and checked all folios) but this is not a 'nice' touch. Makes no sense at all. I would ask them to remove it if I saw it.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: When did they start notating purpose for stay on the folio?
    taxman415 Platinum
    Currently Being Moderated

    I had the same thing happen to me at FI in Orlando... Not really happy about it either...

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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