2 Replies Latest reply: Jul 16, 2012 8:48 PM by laurac RSS

Great Employee at TownPlace Suites in Bloomington, Indiana

mikemarshall Silver
Currently Being Moderated

I just wanted to say Thank You to Hannah Hansen, Guest Experience Supervisor at TownPlace Suites in Bloomington, Indiana.

 

My daughter was walking to the pool and stepped on a splinter.  Hannah heard the crying and pro-actively came out to investigate.

Hannah brought my daughter into the lobby, offered her free ice cream and calmed her fears. She then found some tweezers and

applying skills we later learned that she acquired from her father who is an orthopedic surgeon she removed the splinter.

 

She handled the situation with, care, humor and compassion.  Thank you, Hannah!

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Great Employee at TownPlace Suites in Bloomington, Indiana
    pluto77 Alumni Steward Gold 25 Reviews
    Currently Being Moderated

    Thanks for posting such a great report, mikemarshall.  Wonderful customer service.  Kind of reminds me of the Louis Armstrong song, "And I think to myself, what a wonderful world."

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Great Employee at TownPlace Suites in Bloomington, Indiana
    laurac Marriott Associate
    Currently Being Moderated

    Greetings mikemarshall, On behalf of behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate a Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.


    Laura & The Marriott Rewards Insiders Team

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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