I just wanted to say Thank You to Hannah Hansen, Guest Experience Supervisor at TownPlace Suites in Bloomington, Indiana.
My daughter was walking to the pool and stepped on a splinter. Hannah heard the crying and pro-actively came out to investigate.
Hannah brought my daughter into the lobby, offered her free ice cream and calmed her fears. She then found some tweezers and
applying skills we later learned that she acquired from her father who is an orthopedic surgeon she removed the splinter.
She handled the situation with, care, humor and compassion. Thank you, Hannah!
Greetings mikemarshall, On behalf of behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate a Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.
Laura & The Marriott Rewards Insiders Team