5 Replies Latest reply: Jul 10, 2012 6:04 PM by chrisf RSS

What to do when you lose your home Internet service

chrisf Alumni Steward Platinum 20 Reviews
Currently Being Moderated

We are currently suffering from a very very poor home Internet service from Virgin Media ... the only major Cable service supplier in the UK.  They claim the service will be intermittent until July5th due to a server problem.  In reality the service is virtually non-existent. How can a major supplier leave customers with no service for 7 days!?!  All I can say is thank goodness for Starbucks!  I have had to drive to a motorway service station in order to get a connection. My MRI activity is likely to be be very low until the problem is fixed - I'll catch up then.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: What to do when you lose your home Internet service
    nuhusker Platinum 2 Reviews
    Currently Being Moderated

    chrisf -- I'm curious...which internet service provider does starbucks or the service station use, since they have service but you don't??

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: What to do when you lose your home Internet service
      gk17 Platinum 1 Reviews
      Currently Being Moderated

      Depending on the outage, it could be affecting a bunch of users in your area. I had similar outages before and it took them more than a week to fix it and even then there were intermittent issues. Took them several more trips before they figured out the problem and it's been stable now for a while.

       

      For the UK Starbucks, it looks like the ISP is BT.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: What to do when you lose your home Internet service
        chrisf Alumni Steward Platinum 20 Reviews
        Currently Being Moderated

        Yup, gk17 ... right on target, it is BT.  However, they deliver their service via the standard telephone lines and it is not speedy.  We were supposedly on a 60Mb cable with Virgin.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: What to do when you lose your home Internet service
    painedplatinum Platinum 2 Reviews
    Currently Being Moderated

    Chris,

     

    I feel your pain. The US, at least the parts I have lived in, handed out franchise rights for cable providers. My township, for example, made a deal with Comcast. They were the only cable provider for at least 20 yrs. Those no good so and so's raised prices regularly without impunity. About 5 yrs ago, Verizon laid fiber optic cable throughout our area. They then applied and were granted rights to offer cable services. Now with two parties competing, costs of service has gone way down. Quality is up, cost is down...competition is a good thing.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: What to do when you lose your home Internet service
      chrisf Alumni Steward Platinum 20 Reviews
      Currently Being Moderated

      PP, we have a similar issue here in the UK ... Virgin are our only real cable option ... overall, they haven't been too bad on delivery but their customer service sucks!  We could do with a bit of competition ... we used to be with Sky via satellite but they were pretty awful too.  I guess that I shall just have to live with it.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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