I like how easy it is to make a reservation using rewards points for myself, but when I use them for family and friends I must call Marriott rewards. I would really appreciate being able to log into my account, make a reservation using points, and change the name on the reservation/certificate right there. Right now I make the reservation in my name, then call reservations, they change the name on the reservation, then they transfer me to MR so they can reissue the certificate in the new name. Any chance we can simplify this process so that it can be done online??
I'm 100% with you there pltnmprincess. I find it quite a trial going through that process when booking something for the kids using my points. It seems even more complicated when using part of a travel package for them, i.e. I want to use the air miles part and give one of my sons the week's accommodation. Unfortunately, I can't see Marriott changing the process as it is probably a small part of the MR usage
I never gave that a thought...US/non US. I'm afraid I'll have to admit my ignorance as to streamlining the process over there.
Quite often, I am on the road and a computer not handy. I'll just call the Platinum line and those folks are like personal assistants. They quickly make or change any reservation I have in mind. They are the best way for me to set up a points stay in a family/friend name.