11 Replies Latest reply: Feb 14, 2014 5:53 PM by melissa7268 RSS

Identity theft - Chase Bank can't my protect Marriott Rewards credit card data

keithv Gold 1 Reviews
Currently Being Moderated

I'm waiting on my fourth Marriott Rewards card in two months.  I've had my identity stolen on each new credit card (each with a new number) I've received.

 

I spent an unproductive 30 minutes on the phone Saturday night with a Chase rep when contacted and notified yet again that my credit card information has been stolen.  Their response is simply to send a new card and start the process again.  Their solution to the problem? "Be careful where you use your credit card."  So now I've got to do a background check at every grocery store and restaurant where I use my card?  

 

Each time this happens I've got to update my insurance, utilities, my Netflix and Groupon accounts, etc, which are auto-paid from my credit card account.  Jusr recently I received a cancellation notice on my car insurance because the payment crossed over a period when my credit card was stopped for fraudulent billing.  Last month, I had one of my Marriott Rewards Visa cards stopped while we were on vacation.  In case it isn't evident, I've had enough of Chase, and the Marriott Rewards Visa.

 

Has anyone else recently had problems with identity theft on their Marriott Rewards Visa?

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Identity theft - Chase Bank can't my protect Marriott Rewards credit card data
    californian Platinum 37 Reviews
    Currently Being Moderated

    I had that a while back.  I only use my Marriott card at Marriotts.  It should have been easy to find who did it.  If they did, they didn't tell me.  They did the same thing, give me a new card. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Identity theft - Chase Bank can't my protect Marriott Rewards credit card data
    jerrycoin Alumni Steward Platinum 60 Reviews
    Currently Being Moderated

    keithv,

     

    Sorry to hear about this!

     

    Thanks for alerting us to this tragic situation.  Hope you get it resolved.  I have kept my personal cc off my profile, and have used my companies cc on the profile.  I can always rectify this with my company, but do not want to go thru the process of stolen identity on my personal cc.

     

    Good luck!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Identity theft - Chase Bank can't my protect Marriott Rewards credit card data
    cheryl1802 Gold
    Currently Being Moderated

    I just came across your post ,
    I have the same problem every few months!!

    I have other Chase cards but this Marriott card keeps getting hit , always out of town too!


    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Identity theft - Chase Bank can't my protect Marriott Rewards credit card data
    profchiara Alumni Steward Silver 3 Reviews
    Currently Being Moderated

    I'm a little surprised at your information and horrified for you.  I know everyone in the financial services industry says you don't need card protection, but Chase does have it for all its cards for 9.99 a month.  I like it just because I can get all my credit reports and FICO scores when I want them.  But I have four Chase credit cards and they have never been breached, despite monthly trips to Europe and the Middle East.

     

    Please trust me that I'm not trying to challenge anything, but is there anything odd you are doing when using these cards?  Did you notify Chase in advance of travel (always do that, even if you are a frequent traveler)?

     

    I just don't get why this is happening.  I have numerous credit cards, and travel to even some sketchy regions, and the worst I've had is an ATM credit denied (which I rarely use for credit cards anyway).

     

    So I have to ask if you are traveling to some place that is seriously risky?  Again, I'm not in any way trying to discredit you (no pun intended) but to help.  I always notify credit card companies as well as my bank for my debit card before any travel.  They note it and only once have had a problem.  That was in Turkey, where my bank didn't follow my instructions for my debit card. I used a credit card unwillingly at an ATM and it worked.

     

    But never have I had my credit breached.  I think you need to either talk to Chase on a more personal level (not this weekend obviously, though leave messages), contact the credit agencies, and talk to a credit counselor about what has happened as soon as possible.

     

    Since you didn't make these charges, that's why I suggested the latter -- and not one of the TV guys -- a real counselor.  You need someone to fix whatever damage has been done to your credit.  Since Chase seems most involved, talk to them, call them constantly, whatever.  Something is wrong here.  Does anyone else have access to your credit cards? (Again, I'm not being judgmental, only asking the questions they will ask.)

     

    Best of luck, ProfChiara

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Identity theft - Chase Bank can't my protect Marriott Rewards credit card data
    gm1 Gold 1 Reviews
    Currently Being Moderated

    Keithv

     

    I have only had one problem with my Marriott credit card being compromised.  This happened about a year ago; but, luckily it was not full blown identity theft.  I was leaving town for a funeral when I was notified by Chase.  I ended up using the card while they denied the fraudulent charges. I was staying at two different Marriott properties and did not have the time to wait for a new card (I wanted the points).  The pain in the neck occurred when my new card was issued.  Chase worked with me as I had to call them to have each legitimate charge processed from the old card.  Time consuming, however it worked out in the end.  I worked with a representative from their fraud division, not a general representative.

     

    In order to protect yourself, you should probably file a police report.  It adds an extra level of safety for you if things should go really wrong.  Its seems like restaurants have been notorious for having employees compromising credit cards and personal information.  This is the reason that European countries have gone to the pin and chip system.  Personal information is unavailable to the merchant.

     

    I hope things work out for you and cheryl1802.  Honest, hard-working people being victimized by lazy slime infuriates me.  Good Luck.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Identity theft - Chase Bank can't my protect Marriott Rewards credit card data
    psudad Alumni Steward Gold 3 Reviews
    Currently Being Moderated

    Mine has been breached either two or three times.  Once (this year) a week before I was leaving for Europe.  Following a trip to Florida, Chase called to see if it was me hitting all the designer clothing stores in Miami - it was not.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Identity theft - Chase Bank can't my protect Marriott Rewards credit card data
    lone6star Platinum 3 Reviews
    Currently Being Moderated

    This happenned to a friend of mine twice now--not identity theft but fraudulent charges.  He now has the black card like I do, bu this black card is much havier in weight than mine.  Hope everything works out fine for you.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Identity theft - Chase Bank can't my protect Marriott Rewards credit card data
    pingreeman Platinum 1 Reviews
    Currently Being Moderated

    I am almost positive why my card had been breached 3 X in the last 7 years ===> I used to pack my bills in my suitcase and pay them online from the hotel. Yes - call me dumb (or too trustworthy), but I used to pile up my statements nicely organized on the room's desk. If I could not process them all, they remained and I suspect "snoopy eyes" caused the breaches.

     

    Having learned my lesson, I still pay my bills on the road, but now I always place my statements in my laptop bag which goes everywhere with me. I have designated a pocket in the bag solely for "shred when I get home." With my new discipline, I have not had a problem in several years.

     

    Ironically, the only card ever breached was the Chase Marriott Visa - once the "grey" and twice the "black." Surprisingly, my AMEX Platinum has never been breached yet I know it used to lie in my neatly piled stack among the Visa's, etc.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Identity theft - Chase Bank can't my protect Marriott Rewards credit card data
    fschumpert Platinum 22 Reviews
    Currently Being Moderated

    Regret you had bad experience with Marriott Visa credit card. I've used same for years domestically and abroad and have never had problem like this. I've use the "Alerts" on my account profile (for all credit cards) so that I'm notified immediately of any/all purchases over a designated amount, for on-line purchases, and in foreign country. I formerly subscribed to Chase Identity Protection with monthly fee, and when they announced they were discontinuing this service, Nov. 1, I switched to Identity Guard, the company Chase used formerly for this service. I've also listed my credit cards with this service for further protection.  Having said all this, I'm sure there are still ways that techno-savy thieves can obtain our personal information, but it's comforting to know that the credit card companies will most always reimburse the actual card holder for breach of their account.

    Fred

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Identity theft - Chase Bank can't my protect Marriott Rewards credit card data
    melissa7268 Member
    Currently Being Moderated

    Marriott themselves practice illegal credit card storing.late 2012, my husbands employer asked me to make reservation for a fellow coworker. The company was sending coworker & her family on paid mini vacation. My husband & I usually use Marriott properties, we are reward members and have had our personal credit card on file for a few years now. Only time I access card info on profile is to update the new exp. date. I told the reservation agent, this reservation was not for myself or family, in fact it was not connected to me at all. I explained company card would be given to cover the stay. The agent asked if it would be ok, to email the cc authorization for the stay to the email on file for my rewards profile. I said yes, but that I did not have cc info. And would need to forward to my husbands boss. Which I did. She then filled it out, and faxed it to Williamsburg, va  Residence Inn herself. Later June 2013,  I reserved a room at Ocean City maryland Courtyard for. Friend of mine. This stay was my treat as she had been through a rough year, and needed the break. I completed the CC authorization, that the reservation agent emailed. Everything seemed to be in Order. Now understand, I had no reason to scrutinize the cc info, as MY personal card had been ONLY  card on file for sometime. my Friend arrived 2 weeks later, check in with no issue. Until next morning, when local police came to hotel. Seems my husbands company reported fraudulent use of their card, when officer contacted me, I had no idea why the company card was listed, or how this even came about. With some research I learned that company credit card had been stored under MY  PERSONAL REWARDS PROFILE, placed in preferred card position. Without my permission or knowledge. Once we knew how this had taken place, my husbands boss dismissed the whole matter. However the manager @ Courtyard Ocean City Maryland, would not allow my friend to use MY credit card to pay for room. And said unless cash was there she needed to check out, police escorted her from hotel. Imagine the humiliation. As if this was not bad enough, a few weeks later, I received court documents. courtyard had filed criminal charges against myself , the charge....DISCLOSING CREDIT CARD info! WITHOUT permission? I did NOT DISCLOSE anything!! as I did NOT have the information. In fact only thE last 4 digits was listed, to which only 1 digit was different from my personal card. SO yes! I believe your story! and I am sorry that Marriotts lack of credit card security has brought about, yet another victim. WAY to go MARRIOTT....

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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