Tonight I logged into our account and all our points have been stolen! I found out that you must
request a password to protect your account. If any stranger has your name and rewards number
they can pick up the phone call Marriott rewards and order a gift card and you will no longer
have points in your account.
Make sure you have a four pin password on your account
before you are a victim. I believe God protected us tonight, because this happened today
and we caught it in time to cancel the cards that were going to a bogus address. I am SO
tempted to put the name of the person and their home address online for the whole world
to see but I am waiting to call the Marriott Reward's line in the morning. Is this not fraud?
I am not sure how they got into our account, because all our information was changed,
home address, email address, phone number. We called the Marriott redemption line
tonight and Tim cancelled the cards, scheduled to be mailed to someone else. His
screen showed our profile information was the same but the gift cards had an Illinois
address. Our screen showed ALL our personal information had been changed. So
we changed it back, changed our Marriott password and protected our reward points
by getting a password.
KEEP YOUR EYES ON YOUR POINTS BECAUSE THERE IS A THIEF WAITING
TO ENJOY YOUR VACATION!
I called and after talking to them decided that I did not need one. We have similar protection as on a credit card. If someone takes our points we can sign a paper that we didn´´t and Marriott will give them back and go after the bad guy. They said it is not hard to track the person since they try to use them at places that require id. Afer a while keeping track of passwords and pins becomes a task. I had a passworded account and forgot the password and they would not let me in.
Perhaps you've learned this by now, but Marriott Reward holders require one password for internet sign in and another, separate one, for telephone access to your account. It's advisable to change both - especially the internet one - frequently.
Also, I generally don't allow my computer to "save" any of my passwords, even though it's convenient to do so. Also, I click on "Tools" (top of task bar) and clear the "cache" and "cookies" from my internet browsing frequently, as this is stored information on the internet, which could possibly be accessed.