As a guest of a hotel I would think that informing the guest of a protest march would be a priority, but at the AC Aitana hotel. I was a quest at this hotel recently when there was a scheduled union worker protest. I double checked with the hotel front desk clerk on directions to the city tour before I left the hotel my first morning in Madrid. She verified that I had the right location and directions; I walked out the door and went two blocks and ran right into the start of the protest march. I turned around and walked back into the hotel and asked the same person what was going on outside, and she said “Oh it’s just a union protesting; maybe this isn’t the best day for you to catch the tour bus.” I asked if she knew about the protest before I left the hotel 10 minutes again and she said yes. After the protest became louder and I saw police arresting protesters, I even heard gun shots, I called down starts to be sure we were safe. The people on the other end of the phone said that I was very safe and that I could even go outside and catch the tour bus if I wanted to.
I checked out of my hotel early, and they let me know that they could not give me back my points… my safety is worth more than points!