I travel almost exclusively for business reasons and also find the charge for internet access to be annoying. My employer does not pay this charge if I can get on-line during the day - but contact with my family is limited to evenings. I will not stay at hotels where I am charged and when I check in it is usually for a 3 month stay.
I, too, have been baffled by Marriott's policy on internet access. I stay at many Fairfield Inn's, Courtyard's, Residence Inns and the Suites facilities and get internet for free. But stay in the high end Marriott's and Renaissance Hotels and you get charged a ridiculous fee for access. I'd like to see that policy change!
I fully agree. Additionally, $15 is much, but then you head to Europe, and face prices like GBP 15 or EUR 20 per day ... this is simple highway robbery. If it can be free at Courtyards, Springhill Suites, Fairfield Inns, ..., it should be free at all Marriotts!
I agree. I know that in the UK a lot of the internet access in outsouced to a third party company, I would encourage Marriott to renegotiate these rates. I know that computers with free access are often in the lounges, but these are generally so locked down (no right mouse click!) they are not very useful for work.
Internet access vouchers for platinums would probably work very well.
This is my first post and on a topic that irritates me more often than not.
People may ask why we have to pay for internet access at more expensive hotels as compared to other, more economical hotels. Well, the way I've come to understand it is that hotel chains, Marriott included, assume that if you, your company, etc. are willing to pay $150+, $200+ per night for a hotel room, then you are less likely to mind paying an extra $10 for internet access. Also, more often than not, it is the business traveler that needs the access. The business traveler is likely to just get reimbursed from his/her company anyway.
If you are staying at a Courtyard, Fairfield, Springhill, etc. as opposed to a JW or a regular Marriott, you probably have cost constraints that limit you from going to the big hotels in the first place. You are less likely to pay $10 for internet if your hotel rate is hovering around $110-150/night. Coincidentally, that is the same reasoning for why Fairfield Inn and Springhill have breakfast included in the price, albeit a continental versus JW or Marriott or even many Courtyards. Unless you have a package price at the major hotels, breakfast is also never included. They assume that if you can afford to stay there, you can afford to pay for internet and breakfast.
I agree. In my business, 'extra charges' like internet access cannot be billed to the client - so it comes out of my company's pocket, or mine... But if amenities are just built into the hotel room cost, it just gets paid by the client without a problem. So I always check to make sure internet access is free before booking a room. This is a major reason why I switched to Marriott from some other chains years ago.
Internet access waiver for elite members varies by property. This is confusing. While staying in San Francisco one of my co-workers ran up a $200 phone and internet bill because he assumed the policy was the same as the hotel down the street.
We need one policy, it should be free for Elites and it should be wireless so I am not limited by a three foot cable.
Ten years ago internet access was an extra but today's world I see it just as essential like cable TV and air conditioning. The price charged is absurd - especially when many Marriott hotels still don't have wireless!
If the hotel needs $215 instead of $200 to provide basic services then just raise the rate. I don't begrudge MAR a profit, I even own some MAR stock. Every time I have to go to the trouble to itemize this on an expense report my blood boils....it's just petty.
Hilton lets elite members choose a "benefit" and one of them is free wifi. I rarely use the hotel land line opting instead for my cell phone.....soon enough I'll get a wireless cell card for my computer and then won't care what the hotel provides.
To the person that stated that we should suck it up and pay the internet fees because Marriott is only in it to make a buck, why stop there? They can sell Concierge rooms for a higher fee but we get upgraded as an elite to this room for the rate we are paying for the standard rooms when available.
I see no reason Marriott cannot add this as a benefit for their best guests.
On a seperate note my biggest pet peeve is only having Concierge Lounges open on weekdays leaving those of us who pay for/get upgraded to a that floor on weekends scrounging on our own for breakfast. Give us breakfast comps in the lounge on weekends as an elite perk!
They mif=ght be tied to some long term contract as they were the first hotels to have it - equipment is the same as it was years ago. I got so fed up that I picked up a WIFI card which is paid for with just 54-5 nights
All other Marriotts are free. Hilton pulls the same garbage
Nickle and dimeing is the way every one goes, just look at the proliferation of safes being installed - ooops $1.75 per night service fee
It's not the Marriot chain only. It happens in all the hotel chains. The internet is free at the lower end and you have to pay at the higher end. It just does not make sense.
It would definitely do Marriott good if they just wipe out the internet fee regardless of chain. If not that, at least offer it free for their Gold and Platinum members.
I was about to say that you do not get charged for internet at ALL Marriotts, but reading all the replies it looks like I'm one of the "lucky" ones to stay at these hotels? I do travel for business, and many times my stays are in cities that you wouldn't necessarily go on vacation to, but the majority of my stays do include Internet.
On thing I might suggest is getting an Internet account with a provider--you know, the ones that you have to sign up for and pay per day at the hotels? I signed up for BOINGO! in Europe, and it turns out they are all over the place. I pay a montly fee ($22) and then anywhere I go that BOINGO can reach is free. I didn't like the idea at first, but they have a $10/mo for 3 month special so I did that (I travel quite a bit), and ended up using it more than I imagined. Most all Marriotts are in there, all McDonalds, book stores, airports, etc. If you travel extensively, I COMPLETELY recommend this. Paying 3 times to a hotel will cover the cost...
YOU'VE GOT TO BE KIDDING!!! They might as well start charging every time you flush the toilet. Charging $9.95 under the guise of "Wired for business" where the phone buzzes so bad you can't talk to someone, with a bandwidth of 256K is so outrageous I will NEVER stay at a hotel that charges for internet unless there is absolutely no other option.
On recent trips, I've noticed that the Renaissance Hotels do waive the Internet fees for some Marriott Reward members. I don't remember which level it kicks in on (silver, gold, etc.).
In a number of European properties, they have a separate business floor that has a lounge and the Internet fees are waived. Internet fees in Europe can run up to $30 or $40 a night right now, given the current exchange rates.
There is consistant reasons Marriotts best customers like me are not staying at times at Marriott properties. It is because of these rediculous internet prices.
I always want to stay Marriott, but why belittle me a lifetime platinum member.
It is really tough when you share a room with a non marriott member, they say MOTEL 6.