1 Reply Latest reply: May 22, 2012 10:54 AM by shoeman1000 RSS

Only 11 elite nights for 22 night stay???

rbwyman Gold
Currently Being Moderated

Where do I go for help now?

 

My fundamental problem is that I stayed at the Kauai Beach Club for 21 days in my units/weeks and for 1 day by DC points - 22 nights - but have only been credited with 11 nights. The elite nights credit is more important to us than the reward points.

 

I have filed the missing stay form(S) and the supporting 15 folios by mail to Utah and received no response after 3 weeks.  I have talked to Platinum Customer Support (and forwarded the folios) who has "confirmed" that I got what I was entitled to.  I emailed a response to Platinum Customer Support but have received no answer - so I assume I am being stonewalled.

 

We had our kids and grand kids with us.  We reserved many units.  All had my Rewards number on them.  10 of the 11 nights credit came from the folio of one of the kids units.  Many reward points came from that folio. 1 night and many reward points came from the folio for our last night.  All of our spending from the first 3 weeks was rolled forward to the folio for our last night.

 

I sincerely think there is a mistake in the way all of these folios have been entered in Marriotts system so that the people checking my accounts see something different than I do.

 

Where do I go now?

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Only 11 elite nights for 22 night stay???
    shoeman1000 Platinum 4 Reviews
    Currently Being Moderated

    rbwyman

     

    Not totally up to speed on this, however, it is my understanding that you can only receive elite nites for 1 room per stay.  you do receive points for incidental charges on all.  hope this helps.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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