2 Replies Latest reply: May 30, 2012 11:59 AM by NathalieF RSS

Above and Beyond

ellawoodard Gold
Currently Being Moderated

I would like to nominate the concierge at the Marriott Park Rome for above and beyond the call of duty.  My husband became ill and required a physcian. Danielo called a physcian who arrived within 30 minutes. The doctor left me with a prescription. This occured on a Sunday the pharmacy closest to the hotel was closed. Danielo found a pharmacy that was open, he then called to speak with the pharmacist to describe what I needed. He called a taxi, gave the driver a note with the address of the pharmacy and instructions for him to wait for me to bring me back. I cannot tell you how grateful my husband and I are for this very efficient service.  It is extremely frightening to be in a foreign country and become ill. Thank God for Danielo he helped me through this entire ordeal.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
Rome, Italy Marriott Hotels & Resorts Rome Marriott Park Hotel
  • Re: Above and Beyond
    Jess Gold 2 Reviews
    Currently Being Moderated

    In part, I feel that any quality hotel should offer such service, but I know better. That's relatively rare these days, and it's great to know that the Marriott Park Rome took such great care of you and your husband!

     

    If I may suggest, you should put this on TripAdvisor, too, so people beyond our world of regular Marriott customers sees it!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Above and Beyond
    NathalieF Community Manager Marriott Associate
    Currently Being Moderated

    Greetings ellawoodard, We're glad your husband received such quick attention, thank you for sharing with us. On behalf of behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate a Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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