Some months ago I booked a room at the Renaissance Nashville for 5 nights, 6June - 11June, with 100,000 Marriott Reward points.
I have just checked my reservation and find the booking has been changed, without notification to me, to 120,000 points. I know the hotel has been reclassified from a grade 5 to a grade 6 but I made the booking when it was a grade 5.
Is it normal practice for Marriott to do this?
It seems that someone else had this happened and upon checking with CS the original reservation was honored. I think the computer automatically changes this when there is a change in the level of a property.
This property is very nice and walking distance to a lot of Nashville "Hot spots"! Good luck, I hope it gets cleared-up, so let us know, because others will be facing the same situation. Good luck!
I have assumed that it is similar to what airlines do. If you "pay" for your reservation, the rate is locked in. If you just have a reservation, it is subject to price changes. I have always had points deducted when I made the reservation "paid for my stay" and had no problems when the rate - category changed - went up. And, I have had to cancel at least one stay that I booked with points and the points were refunded in full - put back into my account.
We are looking forward to the trip. Flying from the UK to Philadelphia on May 30 and driving to Savannah where we stay for a few days. From Savannah we drive to Nashville and stay for five nights. The CMA music festival is on for the period of our stay so there should be plenty going on! From Nashville we take a three day drive to Atlantic City where we spend three nights on the Boardwalk and win enough money to pay for the trip!!!
How did everything work out for your trip? Did you get your 20,000 pts. back?